Firefox randomly forces user to create new profile
Categories
(Toolkit :: Startup and Profile System, defect)
Tracking
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People
(Reporter: david.does, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0
Steps to reproduce:
Launch Firefox 67.0.1, Firefox Nightly, or Firefox Developer Edition
Actual results:
User is forced to create a new profile and can never again use their previous one.
This results in a loss of all extensions, cookies, etc.
Expected results:
User should not have to start new profile, or profile should preserve all data.
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Reporter | |
Comment 2•6 years ago
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(In reply to Dave Townsend [:mossop] (he/him) from comment #1)
Can you explain more about what you're seeing?
Hi Dave,
It seems that if a user has quit the application and launch it again, they run the chance of Firefox rejecting their profile, presenting the dialog window explaining that the profile is associated with a previous version and a new one must be created.
It appears this is a known issue for the past month or so, according to some posts on the Firefox subreddit.
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Comment 3•6 years ago
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Can you identify a particular case where it happens, like is there a particular way of launching Firefox that causes it?
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Reporter | |
Comment 4•6 years ago
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(In reply to Dave Townsend [:mossop] (he/him) from comment #3)
Can you identify a particular case where it happens, like is there a particular way of launching Firefox that causes it?
Hi Dave,
I only ever use FF as an end-user would, so launching via the application itself. I have tried to launch from the command line to force it to load the correct profile, but I got the same issue.
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Comment 5•6 years ago
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Is that double-clicking on Firefox in /Applications? Clicking on its dock icon? Something else?
Do you ever move your copy of Firefox?
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Reporter | |
Comment 6•6 years ago
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Hi Dave,
This bug was updated with 67.0.2.
[url=https://bugzilla.mozilla.org/show_bug.cgi?id=1556612]Bug 1556612[/url]
I was unable to find the bug in bugzilla, so I'm glad it got enough attention before me.
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Comment 7•6 years ago
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(In reply to david.does from comment #6)
Hi Dave,
This bug was updated with 67.0.2.
[url=https://bugzilla.mozilla.org/show_bug.cgi?id=1556612]Bug 1556612[/url]
I was unable to find the bug in bugzilla, so I'm glad it got enough attention before me.
Description
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