1570451 - [10.15] Firefox and Thunderbird crashes on start in MacOS 10.15 (Catalina) dev beta 5 19A526h

Status: RESOLVED WORKSFORME

(External Software Affecting Firefox :: Other, defect, P1)

Description

[Adrian London]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0 Safari/605.1.15

Steps to reproduce:

Try to open Firefox - any version (Nightly, Beta, Standard) and it crashes on startup. Safe mode, "refresh", even deleting all files including profiles and re-installing doesn't help.

Occasionally, with no profiles, the app will open but as soon as you click anywhere on the open window it crashes.

Actual results:

Firefox crashes on start.

Expected results:

Firefox should open without crashing :)

Comment 1

[Adrian London]

This is my first bug report. Apologies if it's not logged correctly - feel free to correct!

Comment 2

[Adrian London]

This is my first ever bug report here. Feel free to correct it.

Comment 3

[roman.shevtsov]

+1, tried 69.0b9 and nightly, all crash if clicked anywhere, even in Profile Switcher.

Comment 4

[Adrian London]

Someone on a Mac forum says they have the same issue with both Firefox and Thunderbird. I've logged a Feedback (bug report) with Apple against the latest dev beta, but I suspect the fix is with Mozilla.

Comment 6

[jordonreplogle]

+1 for me also. Firefox (and Thunderbird) starts up but as soon as I click on the window.

Comment 7

[Marcia Knous [:marcia]]

All of the crashes are in the signatures that philipp listed from what I can see in crash-stats: https://bit.ly/2K6zinv. Haik or spohl - Any ideas?

Comment 8

[Haik Aftandilian [:haik]]

(In reply to Marcia Knous [:marcia - needinfo? me] from comment #7)

All of the crashes are in the signatures that philipp listed from what I can see in crash-stats: https://bit.ly/2K6zinv. Haik or spohl - Any ideas?

It appears that all crashes are on 10.15 Beta version 19A526h. 19A526h is Beta 5 that just released today (July 31st).

I'm updating now and will try to debug this, although the stacks appears to be a parent-process Apple-graphics crash.

Comment 9

[Marcia Knous [:marcia]]

(In reply to Haik Aftandilian [:haik] from comment #8)

(In reply to Marcia Knous [:marcia - needinfo? me] from comment #7)

All of the crashes are in the signatures that philipp listed from what I can see in crash-stats: https://bit.ly/2K6zinv. Haik or spohl - Any ideas?

It appears that all crashes are on 10.15 Beta version 19A526h. 19A526h is Beta 5 that just released today (July 31st).

I'm updating now and will try to debug this, although the stacks appears to be a parent-process Apple-graphics crash.

Based on your comment, I think we should probably do some outreach to Apple as soon as possible.

Comment 10

[Adrian London]

Yep, it's the latest dev 5 beta that was released a few hours ago. I had no issues on the previous (dev 4) beta. I assume Apple knew about this before releasing the beta, unless absolutely no-one tested either Firefox or Thunderbird. It's irritating that they didn't reach out to you first.

Comment 11

[Marcia Knous [:marcia]]

Adam - While we are still investigating this, can we reach out to Apple?

Comment 12

[Haik Aftandilian [:haik]]

(In reply to Marcia Knous [:marcia - needinfo? me] from comment #11)

Adam - While we are still investigating this, can we reach out to Apple?

I've sent a mail to our Apple contact about this.

Comment 13

[Haik Aftandilian [:haik]]

Apple responded indicating this is a macOS bug and they'll be fixing it. We don't have a time frame yet.

Comment 14

[Haik Aftandilian [:haik]]

Attachment: Crash stack trace from a Nightly debug build

Comment 15

[Marcia Knous [:marcia]]

Based on Haik's comment, removing the other ni.

Comment 17

[Jonas Zaugg]

+1 When Firefox recuperates from a crash after quitting, it shows the "could not restore session" screen and then crashes again

Comment 18

[k2-acc]

Same problem here

Comment 19

[sneeden]

Was going to report this bug. Searched and found this page. Glad to hear a fix is in the works.

Comment 20

[mchandler]

I'm experiencing this crash whether I use the current release, beta, or nightly build of Firefox on the beta-5 drop of Catalina.

AdapterDeviceID: 0x6821
AdapterVendorID: 0x1002
Add-ons: webcompat%40mozilla.org:4.4.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,webcompat-reporter%40mozilla.org:1.1.0,fxmonitor%40mozilla.org:3.0,firefox-compact-light%40mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ebay%40search.mozilla.org:1.0,google%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0
BuildID: 20190730004747
CrashTime: 1564670227
DOMIPCEnabled: 1
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1564600163
Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: beta
SafeMode: 0
SecondsSinceLastCrash: 2622
StartupCrash: 1
StartupTime: 1564670226
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190730004747","version":"69.0","vendor":"Mozilla","displayVersion":"69.0b9","platformVersion":"69.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2800,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"19.0.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":null,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2},{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blacklisted"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro11,5"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"telemetryEnabled":true,"locale":"en-US","intl":{},"update":{"channel":"beta","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.homepage":"<user-set>","privacy.trackingprotection.enabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",14:"JS Helper",10:"JS Helper",9:"JS Helper",11:"JS Helper",12:"JS Helper",13:"JS Helper",15:"JS Helper",8:"JS Helper",16:"Timer",17:"Socket Thread",19:"StreamTrans #1",20:"Cache2 I/O",21:"Cookie",22:"StreamTrans #2",23:"StreamTrans #3",24:"GMPThread",25:"Worker Launcher",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",29:"IPDL Background",31:"DOM Worker",
Throttleable: 1
UptimeTS: 1.07265787
Vendor: Mozilla
Version: 69.0
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Comment 21

[Marcia Knous [:marcia]]

Thanks everyone for your comments. We are actively working with Apple to address this issue. No need to add any additional comments - just follow the bug if you want to find out when it is fixed. Thanks!

Comment 25

[Marcia Knous [:marcia]]

Moving this into Firefox General for now, and out of untriaged.

Comment 26

[Peter Saint-Andre [:stpeter]]

I have escalated with contacts at Apple.

Comment 27

[Greg]

Can You please let us know, when the issue might be fixed? Hours? Days? Week? Weeks?

Comment 30

[Andre Vandal]

Firefox crashes instantly for me on start, tried both Restart and Refresh option with no result. I have also tried reinstalling Firefox from scratch and it still crashes.

System: Catalina 10.15 Beta (19A526h)
Computer: iMac (27-inch, Late 2012)

Comment 31

[alex]

(In reply to Andre Vandal from comment #30)

Firefox crashes instantly for me on start, tried both Restart and Refresh option with no result. I have also tried reinstalling Firefox from scratch and it still crashes.

System: Catalina 10.15 Beta (19A526h)
Computer: iMac (27-inch, Late 2012)

Thanks everyone for your comments. We are actively working with Apple to address this issue. No need to add any additional comments - just follow the bug if you want to find out when it is fixed. Thanks!

I'm trying to follow this bug for a fix notification and would rather my inbox not be filled up please :)

Comment 32

[Liviu Tanase]

+1
Updated to 19A526h (beta5)
Computer: iMac Pro (2017)

No version of Firefox works (even tried a manual update), it just crashes on start.

Does anyone have a workaround for this until Apple can fix it?

Comment 36

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

Hi

The Firefox team is aware of the issue and working with Apple on a fix as was stated in comment 21.

Your concern is appreciated but yelling does not solve this bug any faster.

I am closing comments on the bug for now.

I'll remind everyone that comments on bugs are subject to Mozilla's community participation guidelines.

Thanks.

Comment 37

[Haik Aftandilian [:haik]]

We've confirmed with Apple that the fix for this problem is going to be in macOS Catalina Beta 6.

Comment 41

[Haik Aftandilian [:haik]]

For developers, until a Catalina Beta build is available with the fix, this crash is not reproducible if you build without jemalloc. Use ac_add_options --disable-jemalloc in your mozconfig. Thanks to :mstange for pointing out bug 1092855 where a similar problem happened before. Given that building without jemalloc avoids the problem, the bug is likely due to a use-after-free or uninitialized variable in Apple code.

Comment 43

[Marcia Knous [:marcia]]

I just received an update to (19A536g). I can confirm that Firefox release, beta, Dev Edition and Nightly launch. I was able to update Release, Beta and Dev Edition to the most current builds. Whatever my version of Nightly was, I wasn't able to successfully update it - but I downloaded a new build and nightly is running fine. Someone else should probably see if they have the same issue with Nightly that I did.

Comment 44

[Peter Saint-Andre [:stpeter]]

Thanks, Marcia! Let's confirm on a few more systems before declaring victory, but this is consistent with what we've expected based on conversations with folks at Apple.

Comment 45

[Marcia Knous [:marcia]]

Camelia - Can you spot check the new version on some of your machines and report back? Thanks.

My machine is a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), 16 GB RAM with Intel Iris Plus Graphics 650 1536 MB.

Comment 46

[Haik Aftandilian [:haik]]

No issues here with Catalina Beta 6 (19A536g) on a Macbook Air (11-inch, Early 2015). Tested running and updating Release, Beta, Nightly.

Comment 47

[Camelia Badau [:cbadau], Desktop QA]

We performed a spot check on macOS 10.15 Beta 6 (19A536g) and we can confirm that Firefox Release 68.0.2, latest Nightly 70.0a1 (2019-08-19) and Firefox 69 Beta 15 launch and work as expected; no issues occur. Also, we successfully update Release, Beta and Nightly to the most current builds.

We tested on:

• MacBook Air (13 inch, 2017), Intel HD Graphics 6000 1536 MB
• iMac, Intel Iris Pro 1536 MB

Comment 48

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

This bug has been identified as part of a pilot on determining root causes of blocking and dot release drivers.

It needs a root-cause set for it. Please see the list at https://docs.google.com/document/d/1FFEGsmoU8T0N8R9kk-MXWptOPtXXXRRIe4vQo3_HgMw/.

Add the root cause as a whiteboard tag in the form [rca - <cause> ] and remove the rca-needed keyword.

If you have questions, please contact :tmaity.