1582748 - verification error loading chunk 23 failed

Status: RESOLVED DUPLICATE of bug 1614784

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[ajulian]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Steps to reproduce:

created sign in on firefox monitor, which sent verification email.

Actual results:

Clicking on link in verification email returned error :
Loading chunk 23 failed. (missing: https://accounts-static.cdn.mozilla.net/bundle-04f47a3c381ca922dec07498e92c29bb5b5eba13/vendors~fxaClient.bundle.js)

Expected results:

verification should have happened.

Comment 1

[ajulian]

Attachment: ff-verification-error.png

Screen shot of failure

Comment 2

[Virginia (please send need info request to Brindusa Tot)]

Hi Ajulian,

Thanks for reporting this bug.

I think this issue is related to bug 1583549, for that reason I'll be marking this one as a duplicate.

Also, I'll be adding a product and component so the devs can take a look at this ticket if needed, and advice.

Regards,

Comment 3

[ajulian]

Tried again today. Same result: - from Internet explorer 11 - which by corporate mandate is the default for internet links.

Comment 4

[ajulian]

I was unable to copy the link and paste into FF: I had to copy from address bar in IE11, then paste&go into FF.

Comment 6

[Wil Clouser [:clouserw]]

You should be able to confirm using the link in IE11 - no need to copy and paste.

Can you try to log in again and have it resend the email to you? The link expires after 30 minutes, I think, so your old email won't work.

Comment 7

[Troy Gilchrist]

Just tried the sync verification process again. Logged in to Sync in Options through FF browswer. Verification email arrived in my Outlook Inbox. Clicked on verification link, which opened a Verification Error page in IE, my default browser at work. Have always been able to sync and verify at work on multiple workstations. Only this one workstation is exhibiting this error.

Comment 8

[Troy Gilchrist]

Same error message: "Loading chunk 23 failed..."

Comment 9

[Wil Clouser [:clouserw]]

If it's just one computer it's going to be hard for us to debug. It's possible your company is blocking loading certain parts of the page. What happens if you try to go to https://accounts-static.cdn.mozilla.net/bundle-04f47a3c381ca922dec07498e92c29bb5b5eba13/vendors~fxaClient.bundle.js directly? Does it load a page full of JavaScript or is it an error?

Comment 10

[ajulian]

Opened in FF and got a page full of JS. Tried in IE11: Jscript compilation error

Comment 11

[Joshua]

Can confirm.

Affected on iOS as well.

Comment 12

[Wil Clouser [:clouserw]]

there are several of these bugs with different chunks. We still don't have a way to reproduce this error. I will consolidate the reports into one bug.