1590804 - Outlook will not open.

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[Julie]

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

Steps to reproduce:

I cannot get my Outlook account to open. All that happens when I enter the URL is an image of the Outlook icon in the center of the screen.

Actual results:

I cannot get my Outlook account to open. All that happens when I enter the URL is an image of the Outlook icon in the center of the screen.

Expected results:

I have already lost a half-hour of work time because of this issue!

Comment 1

[Sergey]

Hi,
I'm experiencing the same issue after updating to v70.0. See the screenshot. I've tried to disable Enhanced Tracking Protection (Enhanced Tracking Protection -> Custom -> Deselect all checkboxes) and delete all cookies (Cookies and Site Data -> Clear Data...), nothing helps.
Although, Outlook does work in Private Browsing Tab!

Comment 2

[Sergey]

Attachment: outlook_error.png

Comment 3

[Andrei Purice]

Hello,

I have tried to reproduce this on Windows 8.1 x32 with the release 70.0, the beta 71.0b4 and Nightly 72.0a1 (2019-10-27) versions but didn't have any success. The site was launching and i could input my login credentials.

Since Sergey said that it's working in Private Browsing Tab it could be an addon problem.

If I may, I would suggest re-testing the issue while in Safe Mode. You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode .
Also a fresh new profile could help. You can find more about creating a new profile here : https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile .

Comment 4

[Sergey]

The issue persisted in Safe Mode and after logout from Firefox Account. Outlook was working only in Private Browsing Tab. When I tried to log in back to my Firefox Account, I caught another issue: "Cookies and local storage are required" (mentioned here https://support.mozilla.org/en-US/questions/1187576)

May be it was a misconfiguration in my case. Clean reinstall solved both the issues.

Comment 5

[Andrei Purice]

Hey Sergey,

Thank you for your response and research. I'm glad to know the issue has been solved on your side.

Waiting on Julie's input as well.

Comment 6

[Julie]

Hi all,

Thank you for your input. I ended up solving the problem by reinstalling Firefox as well.

Julie

Comment 7

[Andrei Purice]

Closing this as Resolved > Works for me due to the reporter's last comment.