Closed Bug 1595407 Opened 6 years ago Closed 6 years ago

Thunderbird 68 does not recognize password for yahoo mail

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: feranick, Unassigned)

Details

(Whiteboard: [Support])

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.29 Safari/537.36

Steps to reproduce:

  1. Open Tools -> Account Settings
  2. Create new Mail Account
  3. Start filling out for a given Yahoo Mail account. Leave all options as default

Actual results:

The password is stated as not recognized. This is true for using either the actual account password as well as the temporary password that can be generated with Yahoo for "insecure" apps.

The account is created, but nothing gets synchronized. No OAuth2 panel shows up. Even selecting Normal password for authentication does not work.

Note: this only happens for TB 68.x. Everything works well for Thunderbird 60.x

Expected results:

The account is registered and the mail is retrieved/sent. This is the case for TB 60.x but it does not happen on TB 68.

This is currently happening for every release of TB 68.x, to the last 68.2.2

Surely a support issue.

Flags: needinfo?(unicorn.consulting)
Flags: needinfo?(anjeyelf)
Whiteboard: [Support]

If you still have a problem please visit https://support.mozilla.org/en-US/questions/new/thunderbird

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Flags: needinfo?(unicorn.consulting)
Flags: needinfo?(anjeyelf)
Resolution: --- → INVALID

Sorry, this is not a support issue, but a plain bug. The process works for TB 60, but not on 68. Please try it for yourself before redirecting.

More info:

  1. An account can be successfully added (and it works just fine) with TB 60. When reopening with TB 68, it stops syncing all together.
  2. While setting up the account info, OAuth2 is shown in TB 60, but never in TB 68.

Since it was suggested, a support thread on the topic exists with other user seeing the same bug (and no solution).

https://support.mozilla.org/en-US/questions/1261664

(In reply to Nicola Ferralis from comment #6)

Since it was suggested, a support thread on the topic exists with other user seeing the same bug (and no solution).

https://support.mozilla.org/en-US/questions/1261664

There is a solution, log the connection and setermine exactly why it is failing. https://wiki.mozilla.org/MailNews:Logging

In the support thread you saw a very reasonably response from someone that has been doing Thunderbird support for a very long time, and it was not from me. A solution is Yahoo has issues. It might not fix your personal problem, but that is not really anyone's issue by yours. I for one am simply sick of spending hours or days on yahoo issues caused by substandard decision making at Yahoo and reinforced by a completely opaque system that makes changes made almost impossible to glean from them.

SO if you can log the connection and identity the incorrect response that causes your issue perhaps someone can assist you. You might be able to contribute to the solution.

And again, I tried everything suggested. Besides similar cases like mine, there is still no solution. I will try logging it, and report it to the support page, since from what I hear here, it is definitively, conclusively and absolutely not a bug. Duly noted.

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