Thunderbird shouldn't be up-selling the paid-for Owl product
Categories
(Thunderbird :: Account Manager, defect)
Tracking
(Not tracked)
People
(Reporter: dwt, Unassigned)
Details
(Keywords: regression)
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.87 Safari/537.36
Steps to reproduce:
Tried to add an Exchange account
Actual results:
Thunderbird automatically selected the "Exchange" radio button with a redirect to the paid-for Owl product to allow Exchange mail to be synchronised
Expected results:
Thunderbird should not be opinionated on what paid-for services users should use.
Even if you feel the need to motion the less tech-savvy users to a paid-for upgrade, you should be clear and transparent that this is an OPTIONAL upgrade and IMAP support is perfectly sufficient.
Mozilla is supposed to be about transparency; this isn't transparency.
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Comment 1•5 years ago
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Agreed! We're already on it in bug 1592258.
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Comment 2•5 years ago
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@dwt: Which email address (domain is sufficient) did you try to add?
(In reply to Ben Bucksch (:BenB) from comment #2)
@dwt: Which email address (domain is sufficient) did you try to add?
Description
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