1605972 - "time limit for connection to the server ssl0.ovh.net exceeded" autoconfiguration IMAP et SMTP

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

Attachment: Mess erreur.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

Steps to reproduce:

Adresse concernée [e-mail]
ma messagerie est thunderbird et protocole IMAP
Notre gestionnaire de mails avait des problèmes avec le serveur de mail de chez OVH et il a tout transféré sur GMAIL.
Mon gestionnaire a demander de supprimer l'adresse sur thunderbird
et de recrée la même adresse mais avec les paramètres GMAIL.
la création du nouveau compte s'est bien déroulé.
et tous les messages ont été récupérés.

Actual results:

Maintenant chaque fois que j'envoie un mail, un message est écrit :"temps limite de connexion au serveur ssl0.ovh.net dépassée"
Je ne comprends pas car tout est transféré sur gmail.
Pour essayer de corriger , j'ai supprimé tout Thunderbird pensant qu'il restait des traces de l'ancien compte.
J'ai réinstallé thunderbird et j'ai laissé le logiciel trouver lui même les serveurs IMAP et SMTP.
Thunderbird a remis les serveurs anciens qui étaient chez OVH !
J'ai fait des tests sur d'autres messageries (outlook , zimbra etc..) et tous pointent sur GMAIL sauf thunderbird .
En recherchant le problème j'ai vu que vous avez une base de donnée des adresses ISPDB qui permet à thunderbird et mettre automatiquement les serveurs IMAP et SMTP.
Pouvez-vous enlever ces traces de l'ancien compte ?
Merci

--

Translation

Address concerned [e-mail]
my email is thunderbird and IMAP protocol
Our mail manager had problems with the mail server at OVH and he transferred everything to GMAIL.
My manager asked to delete the address on thunderbird
and recreate the same address but with the GMAIL parameters.
the creation of the new account went well.
and all messages have been recovered.

Actual results:

Now every time I send an email, a message is written: "time limit for connection to the server ssl0.ovh.net exceeded"
I don't understand because everything is transferred to gmail.
To try to correct it, I deleted all Thunderbird thinking that there were traces of the old account.
I reinstalled thunderbird and let the software find IMAP and SMTP servers itself.
Thunderbird has put back the old servers that were at OVH!
I did tests on other messaging systems (outlook, zimbra etc.) and all of them point to GMAIL except thunderbird.
While researching the problem I saw that you have a database of ISPDB addresses which allows thunderbird and automatically put IMAP and SMTP servers.
Can you remove these traces from the old account?
Thank you

Comment 1

[gene smith]

Not sure I understand. Did the reporter delete the old account, including the stored data, and recreate a new gmail account? Or did he just change the imap and smtp server names to gmail URLs? The first way should work. The 2nd way may show the original server name when errors occurs.
But don't know why either way would cause a timeout when sending email. More details would be helpful.

Comment 2

[Wayne Mery (:wsmwk)]

tino, see comment 1. Please reply in English, translated if necessary. Thanks

Comment 3

[gene smith]

I read you description again and it sounds like the new gmail account is somehow using the old outgoing server OVH for sending mail. Go to account setting and select the gmail account, top level. You will see near the bottom "outgoing server SMTP". Is it using gmail? You can check more by looking at the "Edit SMTP Server..." button. Inside you should see something like:

Description: google mail
Server name: smtp.gmail.com
Port: 465
Connection Security: TLS/SSL
Authentication: oauth2
User name: <yourname>@gmail.com

You can enter the correct values. Alternatively, maybe gmail outgoing is already configured on you system and you just need to select it. You can use the / widget (downward pointing arrow) and see the list and maybe select gmail from it that was auto-configured when you setup the gmail account.

Comment 4

[tino]

if my email address is [e-mail]
how to put <yourname> @ gmail.com
I don't understand your advice

Comment 5

[gene smith]

Sounds like you have a non-free gmail setup, that I don't know much about, that allows you to use your own email address and not, like mine, [e-mail]. So just put in for smtp setup User Name your address that gmail accepts: [e-mail]
Maybe that will work, but not sure I understand (or have) all the details of the problem.

Comment 6

[gene smith]

tino, it might be helpful if you can tell me how these items are all actually set for the outgoing server screen for the new gmail account:

Description: google mail
Server name: smtp.gmail.com
Port: 465
Connection Security: TLS/SSL
Authentication: oauth2
User name: <yourname>@gmail.com

Thanks.

Comment 7

[Magnus Melin [:mkmelin]]

Sounds like you forgot to change the SMTP (outgoing) server to use for the account?
Check the account settings for that account. On the main page, see the Outgoing Server (SMTP) options.

Comment 8

[tino]

Hello Magnus
thank you for your help
so I deleted all Thunderbird with a program that cleans up the traces also in the registry
I reinstalled thunderbird and let the software find IMAP and SMTP servers itself.
Thunderbird has put back the old servers that were at OVH!
like this
incoming IMAP server ssl0 ovh.net SSL
outgoing SMTP server ssl0 ovh.net SSL
username [e-mail]
Why ?
Thank you
Tino

Comment 9

[tino]

Attachment: Mess config.jpg

hello Magnus
thank you for your help
so I deleted all Thunderbird with a program that cleans up the traces also in the registry
I reinstalled thunderbird and let the software find IMAP and SMTP servers itself.
Thunderbird has put back the old servers that were at OVH!
like this
incoming IMAP server ssl0 ovh.net SSL
outgoing SMTP server ssl0 ovh.net SSL
username [e-mail]
Why ?
Thank you
Tino

Comment 10

[Magnus Melin [:mkmelin]]

Because of http://autoconfig.escalier-acier.fr/mail/config-v1.1.xml?emailaddress=contact%40escalier-acier.fr

Comment 11

[tino]

hi Magnus
You found the error!
how to erase this information?
cordially
Tino

Comment 12

[Magnus Melin [:mkmelin]]

You'll have to get whoever administers that server to remove/correct the file.

Comment 13

[tino]

I'm sorry to annoy you, but as you said before, it's only Thunderbird who put these values to me,
neither outlook nor zimbra etc
thank you

Comment 14

[Magnus Melin [:mkmelin]]

Yes because the configuration file put in place (see comment 10) is only for Thunderbird (and maybe some mobile clients). Outlook uses a different mechanism.