1618791 - Matrix (chat.mozilla.org) gives a Forbidden response

Status: RESOLVED INVALID

(Infrastructure & Operations :: Matrix, defect)

Description

[Geoffrey De Belie (Smile4ever)]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0

Steps to reproduce:

I'm trying to login into chat.mozilla.org, but with my e-mailaddress that ends in @zoho.com, I don't manage to login using Firefox Accounts, GitHub or any other authentication method.

See this GitHub issue for more details:
https://github.com/vector-im/riot-web/issues/12152

Actual results:

I'm unable to login with my zoho e-mail address.

Expected results:

I expected to be able to use chat.mozilla.org since IRC was stopped for #webextensions on moznet.

Comment 1

[Ashish Vijayaram [:ashish]]

I'm having trouble reproducing the issue. I created an @zohomail.com account (Zoho would not let me create an @zoho.com personal account). I signed up for Firefox Accounts using the email and was able to authenticate via SSO, and Matrix asked me to pick a username.

To help us narrow down the issue, could you:
a. Confirm which authentication method are you trying in SSO - Email (SSO confirms via an email to the address) or Firefox Accounts?
b. Attach a screenshot of the error message?

Thanks!

Comment 2

[Geoffrey De Belie (Smile4ever)]

I tried using both GitHub, e-mail authentication and Firefox Accounts. All options lead me to the same error. I will attach the screenshot of the error.

Comment 3

[Geoffrey De Belie (Smile4ever)]

Attachment: Mozilla Chat 403.png

Comment 4

[Geoffrey De Belie (Smile4ever)]

I can confirm this only happens with my @zoho e-mail address, since setting a Gmail address as my primary e-mail on GitHub works.. however that's a workaround I would not like to keep in place.

Comment 5

[Geoffrey De Belie (Smile4ever)]

Any update on this?

Comment 6

[Sky Schubert [:skyschub]]

This ia a 5 year old issue, we have since reworked out entire auth flow, so I'll close this. If you still have an issue getting into your account, please send an email to [e-mail] with your account details and we'll have a look.