1624274 - Latest update --> empty message and folder pane (no folders, messages, anything)

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Chris]

Attachment: Screen Shot 2020-03-23 at 9.37.09 pm.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:73.0) Gecko/20100101 Firefox/73.0

Steps to reproduce:

Allowed Thunderbird to update itself when it asked, on 23 MAR 2020.

• Mac OS 10.13.6
• 2013 15-inch MacbookPro (retina)
• Nil system changes or updates anytime recently
• Thunderbird was working perfectly before it self-updated

Actual results:

• Application relaunched.

• Empty application window

• Has toolbar buttons but panes are not populated with anything

• No folders in left pane

• No messages in main (right) two panes

• Cannot see or get to any of my email

• I have attached a screenshot

Expected results:

Rather hoped the application should still have been working properly

Comment 1

[Chris]

My interim fix will probably be to install another email client and hopefully successfully migrate existing email/data to it, if the buggy Thunderbird update hasn't destroyed the data.

Comment 2

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 3

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 4

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 5

[Firefox Bug Husbandry Bot]

The severity of these bugs was changed, mistakenly, from normal to S3.

Because these bugs have a priority of --, indicating that they have not been previously triaged, these bugs should be changed to Severity of --.

Comment 6

[Wayne Mery (:wsmwk)]

Allowed Thunderbird to update itself when it asked, on 23 MAR 2020.

Chris,
Were you coming from version 60 at that time?
Do you still have the Thunderbird profile?

Comment 7

[Anje]

Query for Chris : In 'profile name' folder that does not work, how many 'prefs.js' files do you see ? Additional ones may have numbers appended.

Comment 8

[Phoenix]

Resolved per whiteboard