1628335 - After the update to 68.6, the message and folder pane both blank, but still getting new message alerts. Solved with `browser.menu.showCharacterEncoding=true`

Status: RESOLVED DUPLICATE of bug 1578539

(Thunderbird :: General, defect)

Description

[Isaac Ribeiro]

Attachment: Painel de pastas em branco após atualização para a versão 68.6.0 do Thunderbird

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.163 Safari/537.36

Steps to reproduce:

Eu atualizei o meu Thunderbird da versão 68.5.0 para a versão 68.6.0.

Actual results:

Depois da atualização, o painel de pastas surgiu em branco. Tentei fazer downgrade para a versão 68.5.0, mas surgiu uma mensagem de que versão mais recente havia alterado o meu perfil. Saí do Thunderbird, atualizei para a versão beta 75.0b3 (64-bit) e continuo sem acesso às pastas pelo painel. As contas continuam configuradas, as novas mensagens continuam sendo baixadas e as pastas continuam no meu disco rígido dentro da pasta de perfil, embora o painel de pastas esteja em branco. Já alterei os modos de exibição do painel de pastas, mas isso também não resolveu o problema.

Expected results:

O Thunderbid deveria ter iniciado com o painel de pastas à esquerda após a atualização automática, uma vez que ele está ativado para exibição.

Comment 1

[Magnus Melin [:mkmelin]]

Please use English in bugzilla.

You can probably choose the profile if you start with "thunderbird -P"

Comment 2

[Isaac Ribeiro]

Google Translator: The only existing profile is selected, but the folder panel is not displayed. All accounts are still set up, I keep getting new messages and the folders are still on my hard drive inside the profile folder, but the folder panel is blank. I have already changed the display modes of the folder panel, but that also didn't solve the problem.

Comment 3

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 4

[Wayne Mery (:wsmwk)]

Isaac, sorry it's been so long, partly because the issues reported of this type have not been solved.
Have you resolved your issue?

For some users, renaming global-messages-db.sqlite has helped (please rename rather than delete)

Comment 5

[Wayne Mery (:wsmwk)]

Have you resolved your issue?
Hai risolto il tuo problema?

Comment 6

[Phoenix]

Resolved per whiteboard

Comment 7

[Isaac Ribeiro]

(In reply to Wayne Mery (:wsmwk) from comment #5)

Have you resolved your issue?
Hai risolto il tuo problema?

Google Translator: I am using version 60.9.1 while I am unable to resolve this issue. I don't have "prefs.js" files with size 0, so I just removed the files I created with the name prefs.js-bkp from the folder. The current "prefs.js" file is 338 KB. In the profile folder, there was a 334 KB "prefs-1.js" file. I didn't try to replace one file with another for fear of losing important settings, so I just removed it from the folder. I also renamed the "global-messages-db.sqlite" file (this file was 5 GB while the new "global-messages-db.sqlite" file was 2 GB). I made these changes in version 60.9.1 and then I upgraded to version 78.0. I even tried to start with thunderbird.exe -p, choosing the only existing profile. No procedure solved my problem.

Comment 8

[Isaac Ribeiro]

Attachment: Blank folder panel in version 78.0 since version 68.6.0

Comment 9

[Isaac Ribeiro]

Attachment: Thunderbird 78.0 Error Console with Blank Folder Panel

Comment 10

[Wayne Mery (:wsmwk)]

Walt, any thoughts on how to proceed with determine if this happens in a newer version and if it relates to a known bug report?

Comment 11

[Isaac Ribeiro]

Attachment: Blank folder panel in version 78.1.1 since version 68.6.0

Comment 12

[Isaac Ribeiro]

Attachment: Thunderbird 78.1.1 Error Console with Blank Folder Panel

Comment 13

[Isaac Ribeiro]

No updates solved my problem. (In reply to Wayne Mery (:wsmwk) from comment #10)

Walt, any thoughts on how to proceed with determine if this happens in a newer version and if it relates to a known bug report?

Comment 14

[Isaac Ribeiro]

(In reply to Wayne Mery (:wsmwk) from comment #10)

Walt, any thoughts on how to proceed with determine if this happens in a newer version and if it relates to a known bug report?

Today I solved this problem with the tip of Xuân Baldauf available at bug 1578539. I updated again from version 60.9.1 to version 78.1.1. With the blank folder panel as comment 11, I verified that the name browser.menu.showCharacterEncoding didn't yet exist in the settings file. So I added a new preference of type "Texto" (in the Portuguese version) with the name browser.menu.showCharacterEncoding and the value "true", and restarted Thunderbird.

Comment 15

[Isaac Ribeiro]

Attachment: Preference added to Thunderbird 78.1.1 to fix message and folder panels both blank

Comment 16

[Isaac Ribeiro]

Attachment: Thunderbird 78.1.1 Error Console with Solved Blank Folder Panel

Comment 17

[Isaac Ribeiro]

Attachment: Thunderbird 78.1.1 with Solved Blank Folder Panel

Comment 18

[WaltS48 [:walts48]]

(In reply to Wayne Mery (:wsmwk) from comment #10)

Walt, any thoughts on how to proceed with determine if this happens in a newer version and if it relates to a known bug report?

Sorry, not really.

I'm totally baffled by the workaround in bug 1578539 comment 50

Comment 19

[Wayne Mery (:wsmwk)]

Isaac,
Did you resolve this issue, and if so how?
And if not, have you seen it in the past year?

Comment 20

[Isaac Ribeiro]

(In reply to Wayne Mery (:wsmwk) from comment #19)

Isaac,
Did you resolve this issue, and if so how?
And if not, have you seen it in the past year?

Google Translator: I resolved this as per the comment #14. I didn't see that last year.

Comment 21

[Wayne Mery (:wsmwk)]

Thanks.

Items from the error console screen shots:

• 0x80520001 NS_ERROR_FILE_UNRECOGNIZED_PATH L10nRegistry.jsm
• Uncaught Exception 0x8000ffff NS_ERROR_UNEXPECTED nsIPrefBranch.getComplexValue
• Uncaught ReferenceError can't access lexical declaration 'PanelUI' before initialization msgMail3PaneWindow.js