Closed Bug 1632564 Opened 5 years ago Closed 5 years ago

Thunderbird crashes every time on startup

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86_64
Linux
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1632481

People

(Reporter: sebastian, Unassigned)

Details

(Keywords: crash, regression, regressionwindow-wanted, Whiteboard: [startupcrash])

Crash Data

Attachments

(1 file)

More Detailed crash report
68.08 KB, application/octet-stream
Details

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0 Safari/605.1.15 Midori/6

Steps to reproduce:

I tried to start thunderbird after an update

Actual results:

Instead of starting up Thunderbird crashed and displayed an error box

Expected results:

Thunderbir should have started

Severity: normal → critical
Crash Signature: AdapterDeviceID: GeForce GTX 1060 with Max-Q Design/PCIe/SSE2 AdapterDriverVendor: nvidia/unknown AdapterDriverVersion: 440.64.0.0 AdapterVendorID: 0x10de Add-ons: wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40…
OS: Unspecified → Linux
Priority: -- → P1
Hardware: Unspecified → x86_64

You are running Thunderbird nightly, so you should be getting a crash ID after having submitted the crash with the crash reporter.
help > troubleshooting > crash reports for the last 3 days

Crash Signature: AdapterDeviceID: GeForce GTX 1060 with Max-Q Design/PCIe/SSE2 AdapterDriverVendor: nvidia/unknown AdapterDriverVersion: 440.64.0.0 AdapterVendorID: 0x10de Add-ons: wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40…
Component: Untriaged → General
Flags: needinfo?(sebastian)
Priority: P1 → --
Crash Signature: Crash ID: bp-e4a445f4-18fd-4eee-aa0d-8b33f0200423
Flags: needinfo?(sebastian)
Priority: -- → P1

(priority is reserved for developers, please leave it unset)

Thanks for the crash id. bp-e4a445f4-18fd-4eee-aa0d-8b33f0200423 is [@ __pthread_mutex_lock | mozilla::detail::MutexImpl::lock | moz_container_size_allocate ]

looks like three users, all linux, starting with buildid 20200423140733. let's assume a regression

Status: UNCONFIRMED → NEW
Crash Signature: Crash ID: bp-e4a445f4-18fd-4eee-aa0d-8b33f0200423 → [@ __pthread_mutex_lock | mozilla::detail::MutexImpl::lock | moz_container_size_allocate ]
Ever confirmed: true
Keywords: crash, regression, regressionwindow-wanted
Priority: P1 → --
Whiteboard: [startupcrash]
Status: NEW → RESOLVED
Closed: 5 years ago
Resolution: --- → DUPLICATE

You need to build and ship new Thunderbird Nightlies for Linux (if these builds are made independently of Firefox Nightly).

I'll set off new nightlies in a bit.

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