Closed Bug 1639595 Opened 5 years ago Closed 5 years ago

[SUMO User Issue] Specific email not receiving emails Investigation of angelpf@gmail.com

Categories

(Firefox :: Firefox Accounts, task)

Product:
Firefox
Component:
Firefox Accounts
Platform:
x86_64
Windows 10
Type:
task
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1640323

People

(Reporter: angelpf, Assigned: jrgm)

Details

User:
Support Case link

The user has tried the following:

  • I am logged in my mobile device.
    I have been trying to log in using my laptop for months now, and I can´t.
    Never received the email, I added you to my contacts and kept trying but nothing happens.

I verified with the user that their email is indeed working.

Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.

Component: Server: Firefox Accounts → Firefox Accounts
OS: Unspecified → Windows 10
Product: Cloud Services → Firefox
Hardware: Unspecified → x86_64
Summary: [SUMO User Issue] Specific email not receiving emails Investigation of angelpf"gmail.com → [SUMO User Issue] Specific email not receiving emails Investigation of angelpf@gmail.com
Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → DUPLICATE
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