Closed Bug 1654912 Opened 4 years ago Closed 3 years ago

Some Inbox messages with same subject are not shown in the mail list

Categories

(Thunderbird :: Folder and Message Lists, defect)

defect

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: Stefan_Lange_KA, Unassigned)

References

Details

Attachments

(3 files)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.26 Safari/537.36 Edg/85.0.564.13

Steps to reproduce:

I wanted to read and forward some mails from my t-online account with Thunderbird (version 78) that I had already read with T-Online Webmail Client.

Actual results:

In Thunderbird 78 some mails from the inbox are not shown in the mail list. In the T-Online Webmail Client and on a second computer with Thunderbird 68 the mails are shown correctly.
In my example both Thunderbird 68 and 78 the mail counter shows 165, but in Thunderbird 78 the mail list contains only 160 entries. The mails e.g. from 13:10, 22.07.2020 17:52, 21.07.2020 13:00 and 19.07.2020 09:43 are missing in the list. The fifth missing mail I haven't identefied.
But: With the search e.g. for the word "Immatrikulation" (part of mail subject) also the mails are found, that were not not shown in the mail list.
Maybe it is my error but I have not found any reason.

Expected results:

In Thunderbird 78 the same mails should be shown in the mail list as in Thunderbird 68 and in the T-Online Webmail Client.

  • POP or IMAP?
  • given that 165 are claimed to be shown, how exactly did you count 160 message items? Can you recount every message item using cursor down?
  • The server is IMAP.
  • I have counted exactly and I have recounted with screenshots in the current mail list with 168 entries in both Tunderbird 68 and 78. With Tunderbird 78 5 mails are missing again.
  • I have also found the fifth missing mail. It is the mail from 17.07.2020 00:04.
    The subjects of all missing mails contains the string "50-Jahre Immatrikulation 4M1/70".
Blocks: tb78found

Anything in particular in common with those 5 messages? If you can, please attach a zip of them.

The missing mail from 17.07.2020 00:04 I have forwarded to other people and the other 4 mails are answers. I attach a zip file containing the 5 mails.

Severity: -- → S3
Summary: Some mails from mail inbox are not shown in the mail list → Some Inbox messages with same subject are not shown in the mail list

I guess you accidentally kill-filed this thread, by pressing the 'K' key.

Do they show up, if you select:

  • Menu: View -> Threads -> Ignored Threads

Hi, you are right: This is the solution, many thanks!
After showing also ignored threads the mails were displayed.
I have removed the hook for "ignore" and now the the mails are shown normally.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → WORKSFORME
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