1660558 - about:support broken in recent Nightly

Status: VERIFIED FIXED

(Toolkit :: General, defect)

Description

[[ex-Mozilla] Agi Sferro | :agi]

from: https://github.com/mozilla-mobile/fenix/issues/14039

Looks like this is the same as Bug 1660264 (which we fixed by removing the call to Troubleshoot.jsm in the webcompat reporter, so this is still a problem).

:jaws, can you take a look?

2020-08-21 22:26:54.668 10619-10691/org.mozilla.fenix.debug E/GeckoConsole: [JavaScript Error: "NS_ERROR_FILE_NOT_FOUND: " {file: "resource://gre/modules/Troubleshoot.jsm" line: 25}]
@resource://gre/modules/Troubleshoot.jsm:25:34
@chrome://global/content/aboutSupport.js:8:38

Comment 1

[Jared Wein [:jaws] (please needinfo? me)]

Attachment: Bug 1660558 - Handle any exception thrown when trying to load Subprocess due to unsupported platforms.

Comment 2

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/6a855be0be2b
Handle any exception thrown when trying to load Subprocess due to unsupported platforms. r=Gijs

Comment 3

[Cosmin Sabou [:CosminS]]

https://hg.mozilla.org/mozilla-central/rev/6a855be0be2b

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

Set release status flags based on info from the regressing bug 1361712

Comment 5

[Jared Wein [:jaws] (please needinfo? me)]

Comment on attachment 9171536 [details]
Bug 1660558 - Handle any exception thrown when trying to load Subprocess due to unsupported platforms.

Beta/Release Uplift Approval Request

• User impact if declined: about:support may be broken on Fenix
• Is this code covered by automated tests?: No
• Has the fix been verified in Nightly?: No
• Needs manual test from QE?: Yes
• If yes, steps to reproduce: Using Fenix, load about:support and check that the tables are populated with data
• List of other uplifts needed: None
• Risk to taking this patch: Low
• Why is the change risky/not risky? (and alternatives if risky): Patch is very simple and is local to the problem
• String changes made/needed: none

Comment 6

[Julien Cristau [:jcristau] (back August 18)]

Comment on attachment 9171536 [details]
Bug 1660558 - Handle any exception thrown when trying to load Subprocess due to unsupported platforms.

approved for 81.0b3

Comment 7

[Julien Cristau [:jcristau] (back August 18)]

https://hg.mozilla.org/releases/mozilla-beta/rev/f8c05b2470dd

Comment 8

[Diana Rus]

Hi, verified as fixed on Nightly 8/31 with:

• Samsung Galaxy S9 (Android 8) - screen
• Google Pixel 3XL (Android 9) - screen
  It has GV: 82.0a1-20200831010556

Will come back with results for Firefox Preview Beta

Comment 9

[Laurentiu Apahidean]

Verified as fixed on Firefox Preview RC 80.0.1 GV: 80.0.1-2020827204751 with:

• OnePlus 6T (Android 9)
• Huawei MediaPad M3 (Android 7)

Comment 10

[Sorina Florean [:sflorean]]

Verified as well on 81.1.0-beta.2 with Google Pixel 3 (Android 11).