1675618 - Repeated requests for password

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0

Steps to reproduce:

1, Called tech help from Kasperski that entered my computer.
2, Called and have 3rd level support from email host--Hostgator said: contact mosilla TB .
3, Can't find my exact problem.
4, other computer set up eactly the same way--no problems.

Actual results:

No results from anyone above.
I can only click the ignor button to make then all go away each- one time. When I open up TB again--it's the same thing al over again..
Putting in P/W does nothing-- worse because a cyclr of 8 accounts get repeated all over again and again--no end to it.
Can only use email when I finally get rid of cycle of P/w requests when presing ignor.

Expected results:

Expect repeated requests for P/Words to stop asking for all 8 email accounts P/W over and over again when I have a master P/W . Using P/W does not stop the repeat sending of requests for P/w

Comment 1

[[e-mail]]

Sorry..
Buttin is named Cancel--Not Ignor

Comment 2

[[e-mail]]

Can anyone give info to stop password request window from repeatedly popping up for every email in my set-up in TB before I can write in TB

Comment 3

[WaltS48 [:walts48]]

Do you have the passwords in Options > Privacy & Security > Passwords > Saved Passwords?

Disable Kaspersky on the one computer that creates repeated password prompts.

If Thunderbird works, compare Kaspersky settings between all the computers and verify they are the same.

Comment 4

[Wayne Mery (:wsmwk)]

More informatino is needed from reporter per comment 3