GPU reset when videos are playing: Failed to create bitmap to make DrawTarget copy. Size: Size(1,1) Code: 0x8007000e, Device reset due to WR device: 0x887a0006, Failed to create software bitmap: Size(70,25) Code: 0x8899000c
Categories
(Core :: Graphics, defect)
Tracking
()
People
(Reporter: thee.chicago.wolf, Unassigned)
References
(Regression)
Details
(Keywords: regression)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0
Steps to reproduce:
Testing with FF84.0b4 x64. I visited https://www.rottentomatoes.com and clicked play on the trailer for the Croods 2 movie.
Actual results:
It opened a foreground video window and then the screen went black for about 3-4 seconds. The screen eventually recovered and brought me back to the main page and the video window had closed. This is the third time today I'd observed a screen go black and recover after 3-4 seconds. Seems like GPU reset.
Expected results:
For sure no screen going blank like a GPU reset. about:support below. Never had this issue ever on this ancient laptop.
Application Basics
Name: Firefox
Version: 84.0b4
Build ID: 20201122152513
Distribution ID:
Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0
OS: Windows_NT 10.0 19042
Launcher Process: Enabled
Multiprocess Windows: 3/3
Fission Windows: 0/3 Disabled by default
Remote Processes: 8
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
Firefox Features
Name: DoH Roll-Out
Version: 2.0.0
ID: doh-rollout@mozilla.org
Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compatibility Interventions
Version: 17.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.4.0
ID: webcompat-reporter@mozilla.org
Remote Processes
Type: Web Content
Count: 3 / 8
Type: Extension
Count: 1
Type: Privileged About
Count: 1
Type: Preallocated
Count: 1
Type: GPU
Count: 1
Type: Socket
Count: 1
Add-ons
Name: Amazon.com
Type: extension
Version: 1.3
Enabled: true
ID: amazondotcom@search.mozilla.org
Name: Bing
Type: extension
Version: 1.2
Enabled: true
ID: bing@search.mozilla.org
Name: DuckDuckGo
Type: extension
Version: 1.1
Enabled: true
ID: ddg@search.mozilla.org
Name: eBay
Type: extension
Version: 1.2
Enabled: true
ID: ebay@search.mozilla.org
Name: Google
Type: extension
Version: 1.1
Enabled: true
ID: google@search.mozilla.org
Name: uBlock Origin
Type: extension
Version: 1.31.0
Enabled: true
ID: uBlock0@raymondhill.net
Name: Wikipedia (en)
Type: extension
Version: 1.1
Enabled: true
ID: wikipedia@search.mozilla.org
Security Software
Type: Symantec Endpoint Protection
Type:
Type: Symantec Endpoint Protection
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000a15d) EGL_VERSION: 1.4 (ANGLE 2.1.0.3a998d51928f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 0
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.3a998d51928f)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * tryANGLE * Exhausted GL driver options.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
DirectWrite: true (10.0.19041.546)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0046
Driver Version: 8.15.10.2900
Driver Date: 11-26-2012
Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Subsys ID: 040b1028
RAM: 0
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): none
CMSOutputProfile: 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
Display0: 1920x1080@60Hz
DisplayCount: 1
HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
GPUProcessPid: 9884
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING:
available by default
D3D11_COMPOSITING:
available by default
failed by runtime: Failed to acquire a D3D11 device
DIRECT2D:
available by default
unavailable by runtime: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
available by default
disabled by env: D3D11 compositing is disabled
GPU_PROCESS:
available by default
WEBRENDER:
available by default
unavailable by runtime: WebRender initialization failed
WEBRENDER_QUALIFIED:
available by default
WEBRENDER_COMPOSITOR:
available by default
WEBRENDER_PARTIAL:
available by default
WEBRENDER_ANGLE:
available by default
WEBRENDER_DCOMP_PRESENT:
available by default
WEBRENDER_SOFTWARE:
available by default
disabled by env: Overriden by qualified hardware
OMTP:
available by default
ADVANCED_LAYERS:
available by default
blocked by env: Blocked from fallback candidate by WebRender usage
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly
Failure Log
(#0): GP+[GFX1]: Failed to create bitmap to make DrawTarget copy. Size: Size(1,1) Code: 0x8007000e
(#97): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#98): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#99): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#100): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#101): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#102): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#103): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#104): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#105): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#106): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#107): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#108): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#109): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#110): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#111): GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 44100
Roundtrip latency (standard deviation): NaNms (NaN)
Output Devices
Name: Group
Speakers (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_76D5&SUBSYS_1028040B&REV_1001\4&160bad3a&0&0001
Digital Audio (HDMI) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&160bad3a&0&0301
Speakers (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_76D5&SUBSYS_1028040B&REV_1001\4&160bad3a&0&0001
Speakers (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_76D5&SUBSYS_1028040B&REV_1001\4&160bad3a&0&0001
Digital Audio (HDMI) (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&160bad3a&0&0301
Input Devices
Name: Group
Microphone (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_76D5&SUBSYS_1028040B&REV_1001\4&160bad3a&0&0001
Microphone (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_76D5&SUBSYS_1028040B&REV_1001\4&160bad3a&0&0001
Microphone Array (Monitor Webcam): USB\VID_05A9&PID_264B&MI_02\9&402fda3&2&0002
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&160bad3a&0&0301
Internal AUX Jack (High Definition Audio Device): HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&160bad3a&0&0301
Microphone (2- High Definition Audio Device): HDAUDIO\FUNC_01&VEN_111D&DEV_76D5&SUBSYS_1028040B&REV_1001\4&160bad3a&0&0001
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\<removed>\AppData\Roaming\Mozilla\Firefox\Crash Reports
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\<removed>\AppData\Roaming\Mozilla\Firefox\Crash Reports\events
MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\<removed>\AppData\Roaming\Mozilla\Firefox\Pending Pings
MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe
MOZ_CRASHREPORTER_RESTART_ARG_1: -url
MOZ_CRASHREPORTER_RESTART_ARG_2: https://bugs.llvm.org/show_bug.cgi?id=47800
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini
Experimental Features
about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false
Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false
Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false
Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false
CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false
CSS: Pseudo-class: :focus-visible (layout.css.focus-visible.enabled): false
CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false
Developer Tools: Color Scheme Simulation (devtools.inspector.color-scheme-simulation.enabled): false
Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): false
Developer Tools: Execution Context Selector (devtools.webconsole.input.context): false
Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false
Fission (Site Isolation) (fission.autostart): false
JavaScript JIT: Warp (javascript.options.warp): true
Media: AVIF (image.avif.enabled): false
Multiple Picture-in-Picture Support (media.videocontrols.picture-in-picture.allow-multiple): false
Print Preview Redesign (print.tab_modal.enabled): true
Web API: beforeinput Event (dom.input_events.beforeinput.enabled): true
Web API: inputmode (dom.forms.inputmode): false
Web API: <link rel="preload"> (network.preload): true
Web API: WebGPU (dom.webgpu.enabled): false
WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false
Important Modified Preferences
accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 776446
browser.cache.disk.capacity: 153600
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.telemetry_report_ID: 59
browser.contentblocking.category: standard
browser.places.smartBookmarksVersion: 8
browser.search.region: US
browser.search.suggest.enabled: false
browser.search.update: false
browser.sessionstore.upgradeBackup.latestBuildID: 20201122152513
browser.startup.homepage: https://www.google.com
browser.startup.homepage_override.buildID: 20201122152513
browser.startup.homepage_override.mstone: 84.0
browser.tabs.crashReporting.includeURL: true
browser.urlbar.placeholderName: Google
browser.urlbar.placeholderName.private: Google
browser.urlbar.timesBeforeHidingSuggestionsHint: 3
browser.urlbar.tipShownCount.tabToSearch: 13
doh-rollout.balrog-migration-done: true
doh-rollout.disable-heuristics: true
doh-rollout.doneFirstRun: true
doh-rollout.doorhanger-decision: UIDisabled
doh-rollout.doorhanger-shown: true
doh-rollout.skipHeuristicsCheck: false
dom.forms.autocomplete.formautofill: true
dom.push.userAgentID: a25856ba45f348c0bb028c65630105e8
extensions.formautofill.addresses.enabled: false
extensions.formautofill.addresses.usage.hasEntry: false
extensions.formautofill.creditCards.enabled: false
extensions.lastAppVersion: 84.0
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 84.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0x0046
gfx.crash-guard.wmfvpxvideo.driverVersion: 8.15.10.2900
idle.lastDailyNotification: 1606317926
layers.mlgpu.sanity-test-failed: true
media.autoplay.default: 5
media.benchmark.vp9.fps: 100
media.benchmark.vp9.versioncheck: 5
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1571663629
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20201122152513
media.gmp-manager.lastCheck: 1606316938
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1578351077
media.gmp-widevinecdm.version: 4.10.1582.2
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.videocontrols.picture-in-picture.video-toggle.has-used: true
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.speculative-parallel-limit: 0
network.predictor.cleaned-up: true
network.predictor.enabled: false
network.prefetch-next: false
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1605884990
places.history.expiration.transient_current_max_pages: 137729
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.flash.lastmod_hi: 370
plugin.flash.lastmod_lo: -509434504
privacy.clearOnShutdown.downloads: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.history: false
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.siteSettings: true
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.history.custom: true
privacy.purge_trackers.date_in_cookie_database: 0
privacy.purge_trackers.last_purge: 1603894983579
privacy.sanitize.pending: [{"id":"shutdown","itemsToClear":["cache","cookies","offlineApps","sessions","siteSettings"],"options":{}},{"id":"newtab
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
privacy.socialtracking.notification.counter: 1
privacy.socialtracking.notification.enabled: false
privacy.socialtracking.notification.lastShown: 1569336280643
privacy.trackingprotection.introCount: 20
security.disable_button.openCertManager: false
security.remote_settings.crlite_filters.checked: 1606334625
security.remote_settings.intermediates.checked: 1606334625
security.sandbox.content.tempDirSuffix: {82cde448-faed-4356-a36c-851be5bf050d}
security.sandbox.plugin.tempDirSuffix: {8f2a1bd3-2756-4367-a9ed-cc5c253f7dff}
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
signon.autofillForms: false
signon.importedFromSqlite: true
signon.rememberSignons: false
signon.usage.hasEntry: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1604934732
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
ui.osk.enabled: false
Important Locked Preferences
fission.autostart: false
fission.autostart.session: false
Places Database
Accessibility
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: false
Accessibility Instantiator:
Library Versions
NSPR
Expected minimum version: 4.29
Version in use: 4.29
NSS
Expected minimum version: 3.59
Version in use: 3.59
NSSSMIME
Expected minimum version: 3.59
Version in use: 3.59
NSSSSL
Expected minimum version: 3.59
Version in use: 3.59
NSSUTIL
Expected minimum version: 3.59
Version in use: 3.59
Sandbox
Content Process Sandbox Level: 6
Effective Content Process Sandbox Level: 6
Startup Cache
Disk Cache Path: C:\Users\<removed>\AppData\Local\Mozilla\Firefox\Profiles\hy1tyjx4.default-1477404010787-1539699583406\startupCache\startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: true
Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Reporter | ||
Comment 1•5 years ago
|
||
Based on "(#0): GP+[GFX1]: Failed to create bitmap to make DrawTarget copy. Size: Size(1,1) Code: 0x8007000e" and "GFX: D3D11 lock mutex abandoned", maybe related to bug 1671653 or Bug 1239188 respectively?
Reporter | ||
Updated•5 years ago
|
Comment 2•5 years ago
|
||
Bugbug thinks this bug should belong to this component, but please revert this change in case of error.
Reporter | ||
Updated•5 years ago
|
Comment 3•5 years ago
|
||
Hi Arthur, thanks for reporting this issue.
Could you please disable hardware video decoding (go to 'about:config' and set pref 'media.hardware-video-decoding.enabled' to false) and see if the problem is still there? Much appreciated!
Reporter | ||
Comment 4•5 years ago
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(In reply to John Lin [:jhlin][:jolin] from comment #3)
Hi Arthur, thanks for reporting this issue.
Could you please disable hardware video decoding (go to 'about:config' and set pref 'media.hardware-video-decoding.enabled' to false) and see if the problem is still there? Much appreciated!
Will try on Monday as it is on my office PC.
Reporter | ||
Comment 5•5 years ago
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I bumped myself up to FF84.0b8 today and will do a lot of testing throughout the day to see if I can repro. I will also assume that after tomorrow's Patch Tuesday update that if this happens to be a Windows 10 / WDDM bug and is fixed in that update, I'll close this as WFM in a week or two if n more manifestations happen. Will re-open if it does.
Comment 6•5 years ago
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The severity field is not set for this bug.
:bryce, could you have a look please?
For more information, please visit auto_nag documentation.
Reporter | ||
Comment 7•5 years ago
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I was testing this pretty hard the other day using FF 83.0 RC and didn't see it happen once during 9 hours of use. I will test again on Monday and if I don't see it, I'll assume it got fixed somewhere between beta 4 and beta 8 or maybe by Microsoft's Patch Tuesday update.
Reporter | ||
Comment 8•5 years ago
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I updated to what I assume will be tomorrow's release build and attempted to further repro this bug with no luck. Either December's patch Tuesday update fixed it or something in the newer FF release did. Closing as WFM.
If it comes back, I'll re-open.
Reporter | ||
Comment 9•5 years ago
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Well, no sooner than I had spoken than I saw this bug today while just browsing a normal website. Here's some new info from the Failure Log section:
Failure Log
(#0) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#1) GP+[GFX1-]: GFX: RenderThread detected a device reset in PostUpdate
(#2) Error Failed to connect WebRenderBridgeChild.
(#3) Error Compositors might be mixed (5,1)
(#4) GP+[GFX1-]: RcANGLE(no compositor device for EGLDisplay)(Initialize)
Likely that "Failed to create bitmap to make DrawTarget copy. Size: Size(1,1) Code: 0x8007000e" no longer applies to the title of this bug?
The only thing different than when I closed this bug as WFM is that I've now updated to 85.0b2 x64.
Reporter | ||
Comment 10•5 years ago
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Hit this again a bit ago. Little bit different error messages.
(#0) GP+[GFX1-]: Updating unknown shared surface: 12884902430
(#1) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#2) GP+[GFX1-]: GFX: RenderThread detected a device reset in PostUpdate
(#3) Error Failed to connect WebRenderBridgeChild.
(#4) Error Compositors might be mixed (5,1)
(#5) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#6) GP+[GFX1-]: RcANGLE(no compositor device for EGLDisplay)(Initialize)
Comment 11•5 years ago
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(In reply to Arthur K. [He/Him/His] from comment #10)
Hit this again a bit ago. Little bit different error messages.
(#0) GP+[GFX1-]: Updating unknown shared surface: 12884902430
(#1) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#2) GP+[GFX1-]: GFX: RenderThread detected a device reset in PostUpdate
It seems that device reset happened. It might be caused by very old gpu driver.
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0046
Driver Version: 8.15.10.2900
Driver Date: 11-26-2012
Comment 12•5 years ago
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The bug seems to be triggered by Bug 1677108. It enabled WebRender on the device on beta, since 84.
Updated•5 years ago
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Comment 14•5 years ago
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Yep, I'll see if I can reproduce.
Reporter | ||
Updated•5 years ago
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Reporter | ||
Comment 15•5 years ago
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(In reply to Sotaro Ikeda [:sotaro] from comment #12)
The bug seems to be triggered by Bug 1677108. It enabled WebRender on the device on beta, since 84.
This is happening on 85 if it makes a difference.
Comment 16•5 years ago
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(In reply to Sotaro Ikeda [:sotaro] from comment #12)
The bug seems to be triggered by Bug 1677108. It enabled WebRender on the device on beta, since 84.
I wonder if Bug 1595994 might also could be related.
Updated•5 years ago
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Reporter | ||
Comment 17•5 years ago
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Just so I am not affecting anything up in this bug, does what I did in https://bugzilla.mozilla.org/show_bug.cgi?id=1682983#c10 have any potential impact against anything here?
Updated•5 years ago
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Reporter | ||
Comment 18•5 years ago
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So I just hit this on 85.0b4 whilst using Google Flights. It happened just as I was using the scroll wheel on the map to zoom in.
(#0) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#1) GP+[GFX1-]: GFX: RenderThread detected a device reset in PostUpdate
(#2) Error Failed to connect WebRenderBridgeChild.
(#3) Error Compositors might be mixed (5,1)
(#4) CP+[GFX1-]: (gfxWindowsPlatform) Detected device reset: 3
(#5) CP+[GFX1-]: (gfxWindowsPlatform) scheduled device update.
(#6) GP+[GFX1-]: RcANGLE(no compositor device for EGLDisplay)(Initialize)
Reporter | ||
Comment 19•5 years ago
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Hit this on 85.0b5 when I clicked on the image while clicking on the screenshot from bug 515732
(#0) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#1) GP+[GFX1-]: GFX: RenderThread detected a device reset in PostUpdate
(#2) Error Failed to connect WebRenderBridgeChild.
(#3) Error Compositors might be mixed (5,1)
(#4) GP+[GFX1-]: RcANGLE(no compositor device for EGLDisplay)(Initialize)
It seems that after a device reset, the browser goes into an unstable state and I wind up having to close it down fully and restart it for it to act normally. As an example of what I mean by this: for example, if before there is a device reset I happen to have a tab open to https://finance.yahoo.com/quote/MSFT?p=MSFT&.tsrc=fin-srch, when I go back to it and do CTRL-R or press F5 to refresh the screen, there is a spinning circle. It's 100% repeatable every time.
Reporter | ||
Updated•5 years ago
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Reporter | ||
Comment 20•5 years ago
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And here's a new one when I just tried to log into my bank. First was the username and password challenge and then the secondary 2FA challenge. It happened after attempting to load the 2FA challenge.
(#0) GP+[GFX1-]: Updating unknown shared surface: 47244640562
(#31) GP+[GFX1-]: Failed to play canvas event type: 54
(#32) GP+[GFX1-]: Failed to play canvas event type: 55
(#33) GP+[GFX1]: Failed to create software bitmap: Size(70,25) Code: 0x8899000c
(#34) GP+[GFX1-]: Failed to play canvas event type: 54
(#35) GP+[GFX1-]: Failed to play canvas event type: 55
(#36) GP+[GFX1]: Failed to create software bitmap: Size(70,25) Code: 0x8899000c
(#37) GP+[GFX1-]: Failed to play canvas event type: 54
(#38) GP+[GFX1-]: Failed to play canvas event type: 55
(#39) GP+[GFX1]: Failed to create software bitmap: Size(70,25) Code: 0x8899000c
(#40) GP+[GFX1-]: Failed to play canvas event type: 54
(#41) GP+[GFX1-]: Failed to play canvas event type: 55
(#42) GP+[GFX1]: Failed to create software bitmap: Size(420,215) Code: 0x8899000c
(#43) GP+[GFX1-]: Failed to play canvas event type: 54
(#44) GP+[GFX1-]: Failed to play canvas event type: 55
(#45) GP+[GFX1-]: GFX: CanvasTranslator detected a device reset at 344
Reporter | ||
Updated•5 years ago
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Reporter | ||
Comment 21•5 years ago
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The hits just keep coming. Hit this with https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwj3qqywiIjuAhX4F1kFHeNwC6gQFjADegQIDhAC&url=https%3A%2F%2Fwww.thetrainline.com%2Fen%2Ftrain-times%2Falicante-terminal-to-barcelona&usg=AOvVaw0T4WNfJgqalRuVwI2x2XUe
(#0) GP+[GFX1-]: Updating unknown shared surface: 42949673405
(#10) CP+[GFX1-]: (gfxWindowsPlatform) scheduled device update.
(#11) GP+[GFX1-]: RcANGLE(no compositor device for EGLDisplay)(Initialize)
(#12) GP+[GFX1]: Failed to create software bitmap: Size(894,558) Code: 0x8899000c
(#13) GP+[GFX1-]: Failed to play canvas event type: 54
(#14) GP+[GFX1-]: Failed to play canvas event type: 55
(#15) GP+[GFX1]: Failed to realize a bitmap, device 000001F9660D97E0
(#16) GP+[GFX1-]: Failed to play canvas event type: 54
(#17) GP+[GFX1-]: Failed to play canvas event type: 55
(#18) GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#19) GP+[GFX1-]: GFX: CanvasTranslator detected a device reset at 344
(#20) GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#21) GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#22) GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#23) GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
(#24) GP+[GFX1-]: GFX: D3D11 lock mutex abandoned
Reporter | ||
Comment 22•5 years ago
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I have new STR that works 100% for me.
- Start FF fresh and ensure you have wiped out all cookies from FF (Tools > Options > Privacy & Security > Cookies and Data > Clear Data > check both boxes, click Clear)
- Visit https://www.thetrainline.com
- When prompted by the "Your privacy matters to us" cookie window, select "Choose Cookies" and deselect-select "Performance" and "Personalisation" cookies. Note: The Privacy window might not appear on the 1st visit so close FF and repeat step 1 & 2 if it doesn't appear.
- Press Done
- BOOM! GPU reset 100%
Tested this same process on Edge and it didn't do a GPU reset.
Reporter | ||
Comment 23•5 years ago
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Jeff, can you try with my new STR?
Does changing the pref mentioned in comment 3 have any impact on the issue?
Could you also check if changing the pref media.rdd-process.enabled
to false has any impact on the issue?
Reporter | ||
Comment 25•5 years ago
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(In reply to Bryce Seager van Dyk (:bryce) from comment #24)
Does changing the pref mentioned in comment 3 have any impact on the issue?
Could you also check if changing the pref
media.rdd-process.enabled
to false has any impact on the issue?
Will test both on Monday as I'm away from the troublesome machine.
Reporter | ||
Comment 26•5 years ago
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So here's my test using 85.0b5 and flipping those config options to false. But read on to the bottom...
Error codes with media.rdd-process.enabled=false
GP+[GFX1-]: DCompositionSurface::BeginDraw failed: 0x887a0005
(#1) GP+[GFX1-]: DCompositionSurface::BeginDraw failed: 0x887a0005
(#2) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#3) GP+[GFX1-]: GFX: RenderThread detected a device reset in PostUpdate
(#4) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#5) Error Compositors might be mixed (5,1)
Error codes with media.hardware-video-decoding.enabled=false
(#0) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#1) GP+[GFX1-]: GFX: RenderThread detected a device reset in PostUpdate
(#2) Error Failed to connect WebRenderBridgeChild.
(#3) Error Compositors might be mixed (5,1)
(#4) GP+[GFX1-]: RcANGLE(no compositor device for EGLDisplay)(Initialize)
Error codes with media.rdd-process.enabled=false & media.hardware-video-decoding.enabled=false
(#0) GP+[GFX1]: Device reset due to WR device: 0x887a0006
(#1) GP+[GFX1-]: GFX: RenderThread detected a device reset in PostUpdate
(#2) Error Failed to connect WebRenderBridgeChild.
(#3) Error Compositors might be mixed (5,1)
(#4) GP+[GFX1-]: RcANGLE(no compositor device for EGLDisplay)(Initialize)
Reporter | ||
Comment 27•5 years ago
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Weird, it posted the above without letting me finish composing my message. As I was going to say, I updated to 85.0b7 and I can no longer repro the issue on https://www.thetrainline.com regardless of whether or not one or both of the options are flipped to false.
With media.rdd-process.enabled & media.hardware-video-decoding.enabled set to their defaults of true, I cannot cause a GPU reset on thetrainline.com. You want I should also try with 85.0b6 to see if it repros? Would be nice to know what fixed the issue (with this site at least).
Reporter | ||
Comment 28•5 years ago
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Confirming now that 85.0b6 still has the issue so something between b6 and b7 changed that fixed the issue.
Reporter | ||
Comment 29•5 years ago
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Well, nothing after 85b7 had issues. I've tested with 86.0b2 and it's still ok. Closing as WFM.
Updated•3 years ago
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Description
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