Open Bug 1680076 Opened 1 year ago Updated 1 month ago

Proton evaluation survey

Categories

(User Research :: Project Request, task, P1)

task
Points:
1

Tracking

(Not tracked)

ASSIGNED

People

(Reporter: rscholl, Assigned: rscholl)

References

(Blocks 1 open bug)

Details

(Whiteboard: [proton-foundations])

Request Description
Do the changes in the Proton program increase the number of users who enjoy using Firefox? Conduct an in-product, at-scale survey before and after the changes to document user response in the areas of visual resigned and cohesion.

Deadline
Ongoing work in 2020Q4 and 2021H1

Priority Level
1

Priority Level Description
This survey is one of the main success measurements for the Proton program.

Supporting Information
https://mana.mozilla.org/wiki/display/FDPDT/Proton

Assignee: nobody → rscholl
Blocks: proton

I don't have permission to access the research plan but please do take userChrome.css into consideration.

With the current state of things, my userChrome.css tweaks take my perception of Firefox's UX from "so much worse than Chrome that I'd consider switching to something like Ungoogled Chromium" to "a bit better than Chrome... thankfully, given Chrome's crippled extension APIs".

If I were presented with an A/B test, the first thing I'd do is head somewhere like /r/firefox to look for userChrome hacks for whatever I didn't like.

A baseline survey for user evaluations of FX85's visual design was launched today to new and existing users.

(In reply to Stephan Sokolow from comment #2)

I don't have permission to access the research plan but please do take userChrome.css into consideration.

With the current state of things, my userChrome.css tweaks take my perception of Firefox's UX from "so much worse than Chrome that I'd consider switching to something like Ungoogled Chromium" to "a bit better than Chrome... thankfully, given Chrome's crippled extension APIs".

If I were presented with an A/B test, the first thing I'd do is head somewhere like /r/firefox to look for userChrome hacks for whatever I didn't like.

Thank you for the feedback, Stephan Sokolow. We're glad your tweaks are working for you.

(In reply to Rosanne Scholl from comment #4)

Thank you for the feedback, Stephan Sokolow. We're glad your tweaks are working for you.

It's not that I want to say "Hey, I'm using userChrome.css!"

Rather, that I was trying to say "It'll be very important to make sure that the presence (and, ideally, nature) of a userChrome.css is taken into consideration when gathering data." and giving an example of how big a difference it can make in the user's perception of the browser.

Whiteboard: [proton-foundations]
Priority: -- → P1
Status: NEW → ASSIGNED

An additional baseline survey for user evaluations of FX88's visual design was launched on April 23rd to new and existing users.

Advocacy? I might have been emotional and biased but the ask was simple:

  1. Is it possible to make open the documents above?
  2. Would you care to share the results of the survey?
Points: --- → 1
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