1684008 - Thunderbird shows only 'window id="messengerWindow"' at launch

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[Pascal BORSCHNECK]

Attachment: 2020-12-23-07-50-36.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0

Steps to reproduce:

Launch Thunderbird this morning 78.6.0 (64 bits) on Windows 10 Pro

Actual results:

Only thing displayed is a Dialog Box

window id="messengerWindow"

See screenshots there https://support.mozilla.org/en-US/questions/1296794?page=2#answer-1378214

Expected results:

Hmmm, working ? ;)
Other people seems to have the problem, see link https://support.mozilla.org/en-US/questions/1296794

I tried in safe mode (holding Shift and "Continue in safe mode") => OK Thunderbird is working

But, in the dialog:

• 'Disable all add-ons'n and restart => Nope, same error dialog
• 'Reset toolbars and controls' and restart => Nope, also same error dialog

Also tried to uninstall / install again => Nope
Disable hardware acceleration => "Nope"

'thunderbird.exe -jsconsole' => blank console'
'thunderbird.exe -console' => blank console

Also tried to get logs, I mean (on my Windows 10 Pro)
set MOZ_LOG=All:5,timestamp
set MOZ_LOG_FILE=%USERPROFILE%\Desktop\TB.log
"c:\Program Files\Mozilla Thunderbird\thunderbird.exe"

I didn't try to install https://archive.mozilla.org/pub/thunderbird/candidates/78.1.0-candidates/build1/win64/ yet.
This is marked as solution in support.mozilla.org

Comment 1

[Pascal BORSCHNECK]

Sorry, about the

Also tried to get logs, I mean (on my Windows 10 Pro)
set MOZ_LOG=All:5,timestamp
set MOZ_LOG_FILE=%USERPROFILE%\Desktop\TB.log
"c:\Program Files\Mozilla Thunderbird\thunderbird.exe"

=> log file empty

Comment 2

[Magnus Melin [:mkmelin]]

If it's working in safe-mode, it's caused by an add-on.
In the safe-mode dialog choose the "make this permanent" option.

Comment 3

[Pascal BORSCHNECK]

(In reply to Magnus Melin [:mkmelin] from comment #2)

If it's working in safe-mode, it's caused by an add-on.
In the safe-mode dialog choose the "make this permanent" option.

Hi, thanks, but i already removed ALL extensions, see screenshot.

And I have to launch TB with <shift> and select "safe mode" to make it run

Comment 4

[Pascal BORSCHNECK]

Attachment: OtSKxel6ut.jpg

No more extensions... and still the "id" bug

Comment 5

[Pascal BORSCHNECK]

It would be very useful to be able to launch TB with something verbose. I tried with

set MOZ_LOG=all:5,timestamp
set MOZ_LOG_FILE=d:\moz.log

but log file empty.

After LOT OF tests, I did the following:

1. copy Thunderbird full path in clipboard
2. open a cmd.exe
3. paste it to cmd.exe with option to launch Profile Manager

On my W10:

"C:\Program Files\Mozilla Thunderbird\thunderbird.exe" -ProfileManager

I selected "default" profile
Thunderbird launched well ... without safe mode.

After quitting it and relaunching it, it worked without problem =)