1692839 - Santander Bank corporate account pages fail to load some elements

Status: RESOLVED FIXED

(Web Compatibility :: Site Reports, defect)

Description

[JoseLp]

Attachment: FirefoxESR.jpg

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:78.0) Gecko/20100101 Firefox/78.0

Steps to reproduce:

I have entered my bank account to consult a transfer made and there are several fields that appear as "undefined". If I hover over this field, java errors such as "javascript: void (0)" and "javascript: main.elcTabla_Ti.raiserOnClick" appear at the bottom left

This has happened to me since the ESR 52+ version, and since it seems that it is not solved in the ESR versions I have decided to report it.

In version 85 this error does not occur, so I assume it is something that can be fixed for a future revision of ESR 78.8.

This is the web preview in ESR 78.7: https://mega.nz/file/zlUxSSBC#jKtSiI1hPG3a9cwjLHwC_0qgBey-gM4iAoJg3VtBduU

This is the web preview in version 85: https://mega.nz/file/q1NlgIhD#4vVUd4jBuUTDAESBkEsnwNdiXHvbfjCy6EuUxj0lie4

Actual results:

If I hover over this field, java errors such as "javascript: void (0)" and "javascript: main.elcTabla_Ti.raiserOnClick" appear at the bottom left

Expected results:

The fields should appear correctly as if they appear in version 85, without errors, to enter the selected option.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Gtk' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 2

[JoseLp]

I add to this that I can't log in to my electronic banking from the web either: https://www.bankinter.com/empresas/

It is not even necessary to try to log in to online banking, the login box does not appear.

In the Firefox 85 Version, I can see login window without issues.

Comment 3

[JoseLp]

Attachment: BugFirefoxESR78.jpg

In this screenshot, don't appears the login window in Firefox ESR

Comment 4

[JoseLp]

Attachment: OkChromium.jpg

Just like Firefox 85, this Chromium screenshot shows the web correctly with the login window.

Comment 5

[Emilio Cobos Álvarez (:emilio)]

If you figure out what fixed this using something like mozregression (mozregression --good 85 --bad 78 --find-fix should do) we could consider backporting it if it's not very risky, but generally ESR mostly gets security fixes...

Comment 6

[Emilio Cobos Álvarez (:emilio)]

(A bit disappointing that banks depend on such modern stuff, esr78 is not that old)

Comment 7

[JoseLp]

As I have said before, this bug is unresolved since Firefox 52ESR. My hope was that it would be resolved with the updates of Firefox, but it hasn't been. Currently, I have to use other browser for this, but I like Firefox very much, and I use ESR for stability. I should like solve this bug, but I am a simply user..

Comment 8

[Gian-Carlo Pascutto [:gcp]]

I add to this that I can't log in to my electronic banking from the web either: https://www.bankinter.com/empresas/
It is not even necessary to try to log in to online banking, the login box does not appear.

This should be bisectable without an account then, let me check.

Comment 9

[Gian-Carlo Pascutto [:gcp]]

I add to this that I can't log in to my electronic banking from the web either: https://www.bankinter.com/empresas/
It is not even necessary to try to log in to online banking, the login box does not appear.

Using Firefox 78, I can go to https://empresas.bankinter.com/secure/es/

And I get a box with "Accesso Clientes" "Introduzca su usuario y contraseña:" "Usuario" "Contrasena" and an "Entrar" button.

So I think this is WORKSFORME?

Is it possible you have an add-on installed, or some settings change that breaks the JavaScript on the site? In that case testing a clean profile might work: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

(Edit: This is Windows specific, didn't notice you were on Linux) Alternatively, some third party software (like an Anti-Virus) could be modifying Firefox and breaking it. We have some functionality in the newer versions to detect this and obtain the list of software that modifies Firefox. In Firefox 85 or later, go to about:config and flip browser.enableAboutThirdParty to true. Then, visit about:support and there will be a new section with third-party modules. Attaching about:support to the bug might help diagnose this.

Comment 10

[JoseLp]

I have checked what comment 9 says. I have downloaded the ESR version from the official Mozilla website, for Mageia Linux, and this problem does not occur, so I'm afraid, it may be a problem in packaging for Mageia.

Reported here: https://bugs.mageia.org/show_bug.cgi?id=28359

Tomorrow I will test on a Windows installation to confirm that it is not an error that may occur on other platforms.

Comment 11

[JoseLp]

Good morning,

I just installed the ESR version downloaded from the official website on the office computer. The problem with the Banco Santander website, is still there, so I think it is a problem in the official Firefox ESR version.

Can you reopen the bug to solve this?

Comment 13

[Emilio Cobos Álvarez (:emilio)]

So... This is going to be hard to figure out without being able to reproduce it. But I have an account in that bank, do you know how can I get to that screen? That seems like an enterprise account from the URL, but maybe particular accounts can also get to that screen.

Feel free to email me if that's easier.

Comment 14

[JoseLp]

Hi, we are with Firefox 78.9 and this bug still appears. There is some evolution?

Comment 15

[Andrew Overholt [:overholt]]

Are you able to provide some more info for Emilio who has a Santander account? Without that, we're unlikely to be able to fix this.

Comment 16

[JoseLp]

I don't think it's the case with private accounts, but with company accounts. If I remember correctly, I checked with a co-worker who also has an account at Banco Santander.

Best regards!

Comment 17

[Andrew Overholt [:overholt]]

Dragana, I know I asked elsewhere but can you help with some logging tips for how to figure out what's not being loaded here?

Comment 18

[Dennis Schubert [:denschub]]

Hey :jcallecr, is this something you or a colleague could help with?

Comment 19

[Ksenia Berezina [:ksenia] on leave until 09/15]

We have an intervention in place fixing this issue for a number of santander domains for release population. Current list of domains is here https://github.com/mozilla-extensions/webcompat-addon/blob/main/src/data/ua_overrides.js#L511

Because the problem is with ESR, looks like bancosantander.es domain hasn't made it to ESR branch as it doesn't get updates as often. The current list of domains we fix in ESR is:

        "*://*.santander.co.uk/*",
        "*://bob.santanderbank.com/*",
        "*://rolb.santanderbank.com/*",

We can sync the ESR branch with what we have in mozilla-central and it should fix the issue

Comment 20

[JoseLp]

I also point out that in this case and in this particular bug, also the Bankinter Companies website gives error when trying to access, as you can see in the attachments.

Comment 21

[Ksenia Berezina [:ksenia] on leave until 09/15]

Attachment: Screen Shot 2021-04-08 at 12.39.37 PM.png

Hi :JoseLp, I have opened https://empresas.bankinter.com/secure/es/ in Firefox ESR 78.9.0 (from the official website) on Linux and the login form is showing for me with no errors. So perhaps your assumption in https://bugzilla.mozilla.org/show_bug.cgi?id=1692839#c10 is correct. Note that the issue with Santander is most likely unrelated to this

Comment 22

[JoseLp]

Hi, with the Official Firefox ESR, I can get into Bankinter web after put my data login, but the Mageia version don't works for this. I suppose that we have a bug here with the Firefox Mageia package, but with the Santander web no works with any version.

I have reported this advance to Mageia developers, but the Santander question remains unresolved.

Greetings!!

Comment 23

[Ksenia Berezina [:ksenia] on leave until 09/15]

Thanks for your input! The issue with Santander will be fixed once the patch lands in ESR 78 in https://bugzilla.mozilla.org/show_bug.cgi?id=1703861

Comment 24

[jcallecr]

Hi, sorry the delay. The problem with the Santander account commented by Emilio, do you know it it is on Banco Santander España?

Comment 25

[Andrew Overholt [:overholt]]

Ksenia, should we just dupe this to bug 1703861? Or move it to the same WebCompat component as bug 1703861?

Comment 26

[Ksenia Berezina [:ksenia] on leave until 09/15]

Hi, sorry the delay. The problem with the Santander account commented by Emilio, do you know it it is on Banco Santander España?

Hi :jcallecr, yeah, the problem is with Banco Santander España (https://empresas3.gruposantander.es) in Firefox ESR (Extended Support Release) only. This is the same problem as in https://bugzilla.mozilla.org/show_bug.cgi?id=1665129, which has been addressed for Firefox release users, but not for our ESR users.

To fix the problem we have shipped a patch in https://bugzilla.mozilla.org/show_bug.cgi?id=1703861, which has landed in 78.10esr.

Comment 27

[Ksenia Berezina [:ksenia] on leave until 09/15]

Hi :JoseLp, would you be able to verify whether the problem with https://empresas3.gruposantander.es is still reproducbible for you in Firefox ESR 78.10 ?

Comment 28

[JoseLp]

Hi, Confirmed, now, the Bank Santander web and the Bankinter web works ok. We can close this bug.

Comment 29

[Ksenia Berezina [:ksenia] on leave until 09/15]

Ok, thanks for checking!