Print Preview Opens and closes immediately
Categories
(MailNews Core :: Printing, defect)
Tracking
(Not tracked)
People
(Reporter: rvaldes, Unassigned)
Details
(Whiteboard: [support])
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.190 Safari/537.36
Steps to reproduce:
Opened email and tried to view in "Print Preview"
Actual results:
the Print Preview window opened and immediately closed
Expected results:
the preview of the email should have stayed open and allowed me to set up the print layout
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Reporter | |
Comment 1•4 years ago
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MY Version is 87.0b2 (64-bit), this has happened in the past, resolved and happened again. Is there an advanced setting that would cause the Print Preview popup to immediately close? I completely uninstalled the program, scrubbed it from the registry and reinstalled it and the behaviour is the same
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Comment 2•4 years ago
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Tried safe mode using Help > Restart with Add-ons enabled?
If that doesn't help try a test profile with one account.
I can't reproduce using Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/20100101 Thunderbird/87.0 with the latest 20h2 cumulative Windows update.
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Comment 3•4 years ago
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It could be my account is corrupted, is there a good way to delete everything and do a fresh reinstall?
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Comment 4•4 years ago
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(In reply to Ray Valdes from comment #3)
It could be my account is corrupted, is there a good way to delete everything and do a fresh reinstall?
not really. but you can create an additional, new profile to test
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Reporter | |
Comment 5•4 years ago
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it works now, there must have been some change to the way the program did its previews. I have not deleted anything, just allowed the updates to run their course
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Updated•4 years ago
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Reporter | |
Comment 6•4 years ago
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Looks like the print issue is back is a different form after working well for several updates. I now have 91.0b2 (64-bit) and the print dialogue opens and it just hangs up on "Preparing Preview"
All was well until the last update and now I have to take a screenshot of my emails and print them if I need copies.
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Reporter | |
Updated•4 years ago
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Comment 7•4 years ago
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The current issue is bug 1720713
Description
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