1720713 - Print stuck/broken/blank in Preparing Preview

Status: VERIFIED FIXED

(Thunderbird :: General, defect)

Description

[Marc Auslander]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:90.0) Gecko/20100101 Firefox/90.0

Steps to reproduce:

Opened a message and tried to print.

Actual results:

Stuck in Preparing Preview. This is a regression from 90.

Expected results:

Print

Comment 1

[José M. Muñoz]

Yes, printing is broken in TB 91, crashes or hangs. This is tracked in bug 1714639. Should get fixed soon.

Comment 4

[clochrua]

Not sure this helps but just setup 91beta in parallel to 92.0a1. Printing fails in slightly different ways:

91beta (installed 19.7.2021) - preview window hangs with preview rotating image - printer details window displayed correctly

• have to cancel to exit

92.0a1 (19.7.2021) - preview window is blank except for page number at bottom of window - printer details window displayed correctly - have to cancel to exit

Comment 10

[Wayne Mery (:wsmwk)]

Support requests:

• https://support.mozilla.org/en-US/questions/1344428
• https://support.mozilla.org/en-US/questions/1343778
• https://support.mozilla.org/en-US/questions/1344331
  And more

Comment 12

[Marc Auslander]

91.0B3 partially fixes this. Print actually works, and if you select a different print target you see the preview.
But if you just ctrl-p, you see a blank preview. The number of pages is correct and the document will print correctly if you press print.

Comment 13

[Richard Marti (:Paenglab)]

Attachment: 1720713-print-preview-fix.patch

With this port of CSS changes of https://hg.mozilla.org/mozilla-central/rev/f032f4d08cfd the print preview is working again.

Comment 14

[Geoff Lankow (:darktrojan)]

Comment on attachment 9232770 [details] [diff] [review]
1720713-print-preview-fix.patch

Okay, thanks. I vaguely recall seeing a change like this in toolkit, but I haven't really been paying attention to the printing problems.

Comment 15

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/comm-central/rev/995151140ad9
Port bug 1714639 to make printing working. r=darktrojan

Comment 16

[Dan Howard]

(In reply to Marc Auslander from comment #12)

91.0B3 partially fixes this. Print actually works, and if you select a different print target you see the preview.
But if you just ctrl-p, you see a blank preview. The number of pages is correct and the document will print correctly if you press print.

Confirming above in 91.0B3... print prview will be nice, but this solves the immediate problem of no printing.

Comment 18

[Richard Marti (:Paenglab)]

Comment on attachment 9232770 [details] [diff] [review]
1720713-print-preview-fix.patch

[Approval Request Comment]
Regression caused by (bug #): Bug 1714639 which has Approved for 91 beta 7
User impact if declined: No print preview possible
Testing completed (on c-c, etc.): on c-c
Risk to taking this patch (and alternatives if risky): CSS only change

Comment 19

[Wayne Mery (:wsmwk)]

Comment on attachment 9232770 [details] [diff] [review]
1720713-print-preview-fix.patch

[Triage Comment]
Approved for beta

Comment 20

[Ray Valdes]

I don't know if this helps, but I noticed that when the little "wheel" is turning endlessly, if I change thge view from Portrait to Landscape and back, the preview screen works and the email prints well

I have 91.0b3 (64-bit)

Comment 21

[adrien.rybarczyk]

In TB91.0b3 (64 bits), the preview works again for the printing of the mails if one carries out the manipulation on the orientation. It also works for the destination.

However, the print preview for calendars remains KO.

Comment 22

[Rob Lemley [:rjl]]

Thunderbird 91.0b4:
https://hg.mozilla.org/releases/comm-beta/rev/9239207f781c

Comment 23

[WaltS48 [:walts48]]

Using Thunderbird 91.0b4 and 92.0a1 on Windows 10.