Open Bug 1707056 Opened 3 years ago Updated 3 years ago

Crash in [@ NDXGI::CDevice::SubmitCommandCB] on AMD hardware

Categories

(Core :: Graphics, defect, P3)

All
Windows 10
defect

Tracking

()

Tracking Status
firefox-esr78 --- unaffected
firefox88 --- affected
firefox89 --- affected
firefox90 --- affected

People

(Reporter: sefeng, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash, Whiteboard: [not-a-fission-bug])

Crash Data

Maybe Fission related. (DOMFissionEnabled=1)

Crash report: https://crash-stats.mozilla.org/report/index/7971c36c-c125-46f4-93b0-d10e70210422

Reason: EXCEPTION_ACCESS_VIOLATION_READ

Top 10 frames of crashing thread:

0 d3d11.dll static long NDXGI::CDevice::SubmitCommandCB 
1 atidxx64.dll <unknown in atidxx64.dll> 
2 atidxx64.dll <unknown in atidxx64.dll> 
3 atidxx64.dll <unknown in atidxx64.dll> 
4 atidxx64.dll <unknown in atidxx64.dll> 
5 atidxx64.dll <unknown in atidxx64.dll> 
6 atidxx64.dll <unknown in atidxx64.dll> 
7 atidxx64.dll <unknown in atidxx64.dll> 
8 atiumd6a.dll <unknown in atiumd6a.dll> 
9 atiumd6a.dll <unknown in atiumd6a.dll> 

This bug is filed under the graphic component because I think atiumd6a.dll is related to Radeon. So there are a couple of crashes with this signature, maybe it's not actionable due it's a third party software.

This signature's crash volume seems to be steadily increasing since 87:

86.0a1 = 1 reports
87.0a1 = 21 reports
88.0a1 = 36 reports
89.0a1 = 63 reports
90.0a1 = 20 reports in the first 7 days of the Nightly cycle

https://crash-stats.mozilla.org/signature/?product=Firefox&signature=NDXGI%3A%3ACDevice%3A%3ASubmitCommandCB&date=%3E%3D2020-10-27T22%3A17%3A00.000Z&date=%3C2021-04-27T22%3A17%3A00.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&_columns=startup_crash&_sort=-date&page=1#summary

Many of the crash URLs are videos on twitch.tv or YouTube.

Hardware: Unspecified → All
Whiteboard: [not-a-fission-bug]
Summary: Crash in [@ NDXGI::CDevice::SubmitCommandCB] → Crash in [@ NDXGI::CDevice::SubmitCommandCB] on AMD hardware
Blocks: wr-stability
No longer blocks: gfx-triage
Severity: -- → S3
Priority: -- → P3

Recent AMD drivers and GPUs but fairly low volume. Doesn't look to be much to be done at this time.

Someone on reddit is seeing this crash and a possibly related hang when loading videos (at least in the video provided): https://www.reddit.com/r/firefox/comments/ofozrc/its_4th_time_today_firefox_crashed_new_update_is/

That user crashed with bp-1420dc4d-689c-43a1-a2c7-6b72c0210707

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