1711804 - Crashes at gpusGenerateCrashLog with graphics kernel error '0xe00002c2'

Status: REOPENED

(Core :: Graphics, defect)

Description

[Steven Michaud [:smichaud] (Retired)]

As of bug 1577886, Socorro is now recording crashes with mac_crash_info. This bug is to keep track of crashes whose signatures contain "gpusGenerateCrashLog" and whose "graphics kernel error" is '0xe00002c2'.

This is a documented IOKit error number: "kIOReturnBadArgument". In this bug's case it's returned by IOAccelSubmitDataBuffersExt2(), called by gpusSubmitDataBuffers(). So it's possible this is a Mozilla bug -- that Firefox is feeding bad data to IOAccelSubmitDataBuffersExt2(). Though it could just as easily be an Apple bug.

At least so far, all of these crashes are on AMD Radeon hardware using the AMDRadeonX6000 hardware-specific kernel-mode graphics driver, and on macOS 11.3.1.

Recent examples:

bp-339c4e1b-f1c6-4889-aadf-f73770210513
bp-205b9ac3-8bae-41c3-bb7c-279d80210516

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Closing because no crashes reported for 12 weeks.

Comment 2

[Steven Michaud [:smichaud] (Retired)]

These are still happening, and under the same signature(s). But for some reason the signature(s) are being recorded differently:

https://crash-stats.mozilla.org/search/?mac_crash_info=~Graphics%20kernel%20error%3A%200xe00002c2&platform=Mac%20OS%20X&date=%3E%3D2022-10-12T04%3A06%3A00.000Z&date=%3C2022-10-26T04%3A06%3A00.000Z&_facets=signature&_facets=mac_crash_info&_facets=proto_signature&_sort=-date&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-signature

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

The bug is linked to a topcrash signature, which matches the following criterion:

• Top 5 desktop browser crashes on Mac on release (startup)

:bhood, could you consider increasing the severity of this top-crash bug?

For more information, please visit auto_nag documentation.

Comment 4

[Steven Michaud [:smichaud] (Retired)]

These crashes aren't happening in large numbers. To measure them accurately you need to search on mac crash info (as per comment #2 and as follows). There are serious disadvantages relying entirely on signatures to track bugs.

https://crash-stats.mozilla.org/search/?mac_crash_info=~Graphics%20kernel%20error%3A%200xe00002c2&platform=Mac%20OS%20X&date=%3E%3D2022-11-03T16%3A51%3A00.000Z&date=%3C2022-11-10T16%3A51%3A00.000Z&_facets=signature&_facets=mac_crash_info&_facets=proto_signature&_sort=-date&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#crash-reports

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

Based on the topcrash criteria, the crash signatures linked to this bug are not in the topcrash signatures anymore.

For more information, please visit auto_nag documentation.

Comment 6

[BugBot [:suhaib / :marco/ :calixte]]

Sorry for removing the keyword earlier but there is a recent change in the ranking, so the bug is again linked to a topcrash signature, which matches the following criteria:

• Top 20 desktop browser crashes on release (startup)
• Top 5 desktop browser crashes on Mac on release (startup)

For more information, please visit BugBot documentation.

Comment 7

[BugBot [:suhaib / :marco/ :calixte]]

Based on the topcrash criteria, the crash signatures linked to this bug are not in the topcrash signatures anymore.

For more information, please visit BugBot documentation.