1715829 - firefox 89 - freeze

Status: RESOLVED DUPLICATE of bug 1708224

(Firefox :: Untriaged, defect)

Description

[Nicolas D]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36

Steps to reproduce:

nothing

Actual results:

I have do make new update to this Verssion 89. 1 hour after Firefox is freeze after looking videos from browser. Before Update no problems.

Comment 1

[Nicolas D]

MY OS is linux ubuntu. I have create in forum from firefox an thread no reponse receive.

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Toolkit::Application Update' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 3

[Nicolas D]

if i understand write you fix it with update?

Comment 4

[Andre Klapper]

Please see https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding and report back.

Comment 5

[Nicolas D]

i dont understand my english is not the best. I can only say that the problem is since update of 89 Version before i havent this problem. Did you have bugfix of this?

Comment 6

[Nicolas D]

Any infos more: When i use internet with firefox i become the message: do you want to wait or close firefox this window is appear. When i click wait nothing is happen all is freeze. CPU is not higher. Mostly time firefox freeze after looking video. When i do nothing only listening music the problem is not appear.

Comment 7

[Andre Klapper]

We cannot provide a bugfix without you providing what's happening. Again, please see and follow https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding - thanks.

Comment 8

[Nicolas D]

Any infos more: When i use internet with firefox i become the message: do you want to wait or close firefox this window is appear. When i click wait nothing is happen all is freeze. CPU is not higher. Mostly time firefox freeze after looking video. When i do nothing only listening music the problem is not appear.(In reply to Andre Klapper from comment #7)

We cannot provide a bugfix without you providing what's happening. Again, please see and follow https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding - thanks.

I dont not what i have do to. Since i have update firefox to version 89 i have this problem, i think its not because CPU higher after update to firefox 89. What i have to do? https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding show only help for crash, cpu to high unresponsiv script. Nothing is my problem. My Browser shows message that will say:

Website is not responding you can wait or close Firefox. When i click wait its nothing happen. All this problems with you update to 89. Before Update all running correctly. I think its you version that have errors. I can you send telemetry if you want??

Comment 9

[Gabriele Svelto [:gsvelto]]

Could you try the steps described in bug 1714779 comment 11 and report back? It would be very useful if we can ascertain that it's the same bug other people are experiencing.

Comment 10

[Jim Mathies [:jimm]]

Posting the about:support text from the Firefox build experiencing the issue would also help. Thanks!

Comment 12

[Lee Dan]

https://crash-stats.mozilla.org/report/index/1e4bba95-16e6-4f9a-826c-3df070210910
stuck with version 78.14esr, the last tab can't be closed and page can't be scrolled, but cursor can change when point to link or text.
it's not very like version 91.0.2 which curor don't change, may be not the same bug, post here just for referrence.