1716353 - Firefox freezes sometimes and then I have to restart it.

Status: RESOLVED INCOMPLETE

(Core :: Graphics, defect)

Description

[Toadfield]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4371.0 Safari/537.36

Steps to reproduce:

When I am on a web page and go afk and then come back,then sometimes firefox is just freezed,sound works and I can pause videos and things like that,but the things I see are just freezed.

Comment 1

[Andre Klapper]

Please see https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding and report back.

Comment 2

[Andrei Purice]

Hey Toadfield,
I tried reproducing this issue on the latest versions of Firefox Nightly 91.0a1 (2021-06-14), beta 90.0b7 and release 89.0 but it doesn't freeze for me.

Can you test the issue while in Safe Mode? You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode .
Also a fresh new profile could help. You can find more about creating a new profile here : https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile .
If possible, you can test this issue on the nightly build as well. Download the build from : https://www.mozilla.org/en-US/firefox/nightly/all/ .

Comment 3

[Toadfield]

This also happens on a new profile and nightly.

Comment 4

[Andrei Purice]

Setting a component for this issue in order to get the dev team involved.
If you feel it's an incorrect one please feel free to change it to a more appropriate one.

Comment 5

[Teo V.]

Have experienced this at random intervals and at random websites, no real common denominator.
Only way to resolve is to kill firefox process and restart firefox.

Comment 6

[Teo V.]

(In reply to Teo V. from comment #5)

Have experienced this at random intervals and at random websites, no real common denominator.
Only way to resolve is to kill firefox process and restart firefox.

Occurs on both 32 and 64 bit versions of Firefox for linux.

Comment 7

[Markus Stange [:mstange]]

If the browser is responsive, but just doesn't update what's displayed on the screen, then this sounds like a Graphics bug.

Comment 8

[Nicolas Silva [:nical]]

Could you paste the graphics section of your about:support page here?

When I am on a web page and go afk and then come back

Is this specific to when your computer suspends? Can it also happen while you are interacting with it?

Comment 9

[Darkspirit]

(In reply to Toadfield from comment #0)

(Windows NT 10.0; Win64; x64)

Please open about:support, click on "Copy text to clipboard" and paste it here. Thanks!

(In reply to Teo V. from comment #6)

Occurs on both 32 and 64 bit versions of Firefox for linux.

Linux: We have reports for GLX (bug 1693445) and EGL/X11 (bug 1712665).

Comment 10

[BugBot [:suhaib / :marco/ :calixte]]

Redirect a needinfo that is pending on an inactive user to the triage owner.
:bhood, since the bug has high severity, could you have a look please?

For more information, please visit auto_nag documentation.