Replace the junk mail info dialog with a support link
Categories
(Thunderbird :: Mail Window Front End, task)
Tracking
(thunderbird_esr91 wontfix, thunderbird92 wontfix)
People
(Reporter: henry-x, Assigned: henry-x)
Details
Attachments
(1 file)
The support page has more useful information and is more likely to be updated.
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Comment 1•3 years ago
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The support page has more useful information and is more likely to be updated.
Also, no longer show the help when the user uses a junk feature for the first time as it is disruptive to normal usage. As such, the mailnews.ui.junk.firstuse preference was dropped.
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Updated•3 years ago
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Pushed by geoff@darktrojan.net:
https://hg.mozilla.org/comm-central/rev/0e1ad3ee1dff
Replace junkMailInfo dialog with a link to the junk support page. r=mkmelin
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Updated•3 years ago
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Updated•3 years ago
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Comment 3•3 years ago
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(In reply to Henry Wilkes [:henry] from comment #1)
Also, no longer show the help when the user uses a junk feature for the first time as it is disruptive to normal usage. As such, the mailnews.ui.junk.firstuse preference was dropped.
Actually, there is (or at least was) good reason for the first use prompt, mainly because using junk processing isn't intuitive.
It is important for users to do more than just mark messages as junk. To get best accuracy in spam filtering, users must also mark messages as not junk. They won't know that unless they are informed.
So you might want to reconsider.
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Comment 4•3 years ago
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I'd think those buttons are fairly in your face, so not pressing them if you get much wrong seems odd.
Anyway, I don't think the one-time dialog was going to be more than a click-through.
What we could do, is add a learn more link to the Junk section of the preferences. Perhaps also there add a short note that
"Thunderbird uses an adaptive filter that learns from your actions which messages are legitimate and which are junk. For best accuracy please make sure to mark junk messages as such, but also use the Not Junk button in case a message was miss-classified as junk." [Learn more]
We have to do more in the mail list. But I really do not know what, I am not the user interface expect. But users are being confused by IMAP spam. This is being exacerbated by the non synchronization of those folders unless they are selected. WE never actually tell folks we don't check their spam and trash folder. We just silently fail to do it.
Currently, Google tells me I have 37 messages in my spam folder. Of those, none were placed there by the Thunderbird filter and all the false positives come back to the Google filter, not Thunderbird. But I have no controls in my spam folder to manage those mails, because they are not spam according to Thunderbird.
What is apparent from support is users are confused by mail going to junk and blame Thunderbird for its presence there, despite like mine it is all placed there by their provider. Explaining that only that with the red icon is placed there by Thunderbird is simple enough for them usually, but guessing that the flame icon being red or some other color to determine the source filter is not really all that intuitive and if there are folk asking, there are many more that are just clueless.
So while those buttons are in your face, when Thunderbird determines thing are spam, we need an effective UI that educates and help people navigate to getting their false positives out of the spam folder. Ideally, the not spam button and bar needs to appear for all mail in that folder, but the narrative should explain the source of the decision. We should also probably be offering to never place mail from XXX@CCCC.com into the spam folder again and leading them to an add to address book option for that individual.
We need to be developing with a clear understanding the user expects to be in control and are not happy when Thunderbird is apparently not doing what it is told. So settings for spam and basically all IMAP retention settings need some form of caveat, as well as clear indications of why things are occurring. My feeling from dealing with users is they really do not understand the whole account synchronization thing. They expect Thunderbird settings to rule. We need to accommodate that in the UI by explaining where decisions are being made and what may over ride their choices.
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