1732497 - my account doesn't sync

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[Masih Nazari]

Attachment: error-sync-1632536316295.txt

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Safari/537.36

Steps to reproduce:

I'm login to my account but my data didn't come

Actual results:

no syncing sync error

Expected results:

my passwords and bookmarks and plugins should show up

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Firefox::Sync' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Comment 2

[Jeronimo Torti (Please send NI request to Brindusa Tot)]

Hi Masih,
I tried to reproduce on Windows 10, using Nightly 94.0a1 (2021-09-27) (64-bit) and Release 92.0.1 (64-bit) versions, and I was unable to reproduce it. I could sync between without errors.
Could you answer the following questions in order to further investigate this issue?

1. Does this issue happen with a new profile? Here is a link on how to create a new profile: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
   Can you test the issue while in Safe Mode (Safe Mode disables add-ons, extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems). You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode.

2. Does this issue occur in the latest nightly version of firefox? Here is a link from where you can download it: https://www.mozilla.org/en-US/firefox/channel/desktop/

3. Are you using any addons? If so, please list them. Please, can you go to Help -> More Troubleshooting Information and copy at least the "Add-ons" information into an attachment here?

If you are still able to reproduce it, please, share further information with us, like screen recording, or more specific steps.

I let the assigned a component in order to get the dev team involved.
'Firefox-Sync' team: if the component is not relevant please change it to a more appropriate one.

Regards,
Jerónimo.

Comment 3

[Mark Hammond [:markh] [:mhammond]]

Are you located in Crimea? It sounds like bug 1661805.

Comment 4

[Jeronimo Torti (Please send NI request to Brindusa Tot)]

Hi,
I closed this ticket due to lack of information as Resolved-Incomplete.
If the issue is still reproducible with the latest Firefox version, feel free to reopen the bug with more information.
Regards,
Jerónimo.