cannot print email, using outlook or in private mode
Categories
(Toolkit :: Printing, defect)
Tracking
()
People
(Reporter: corecorp1, Unassigned, NeedInfo)
References
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:93.0) Gecko/20100101 Firefox/93.0
Steps to reproduce:
(1) Opened email in outlook, tried to print a email attachment.
(2) Made a payment online while in private mode, tried to print receipt.
Actual results:
(1) Attachment will not print when using outlook.
(2) Payment receipt did not print while on private driver.
Expected results:
(1) Be able to print.
(2) Be able to print.
I never had a print issue until the last two or three firefox updates.
Sorry for the typo, it's not private driver, it's private browsing mode.
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Comment 2•4 years ago
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Doesn't look like this is an exploitable security issue that needs to be hidden.
Reporter, can you elaborate on what happens when you attempt to print? Is there an error that shows up? Could you try a separate Firefox profile ( https://support.mozilla.org/kb/profile-manager-create-remove-switch-firefox-profiles ) and see if the same problem reproduces there, to narrow down what might cause this?
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Comment 3•4 years ago
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The Bugbug bot thinks this bug should belong to the 'Toolkit::Printing' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.
Steps to reproduce:
(1) opened email and tried to print email and attachment.
(2) made payment to credit card using firefox private browser.
(3) Opened a random website using firefox browser.
Actual results:
(1) could not print email and email attachment.
(2) could not print credit card payment receipt.
(3) could not print random website page using firefox browser.
Expected results:
(1) should be able to print email and email attachments using firefox browser.
(2) should be able to print payment confirmation receipt using firefox browser.
(3) should be able to print any website page using firefox browser.
Able to print all 3 functions using Brave Browser; why can't this be done within Firefox?
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Comment 6•4 years ago
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(In reply to corecorp1 from comment #4)
Steps to reproduce:
(1) opened email and tried to print email and attachment.
(2) made payment to credit card using firefox private browser.
(3) Opened a random website using firefox browser.
What specifically happens? Do you get an error message on screen (and if so, can you provide a screenshot)? Does no print UI come up? Does the printer print blank pages? Something else?
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Comment 7•3 years ago
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I can't reproduce this so I think we need some more information to keep progressing here. If you have more information please provide it here and we can continue investigating
Description
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