Closed Bug 1735466 Opened 4 years ago Closed 4 years ago

After auto update to 91.2.0 I am unable to send emails - connect error 10060

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
Thunderbird 91
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: hgregory, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.71 Safari/537.36 Edg/94.0.992.38

Steps to reproduce:

After 91.2.0 update. I can receive emails. Unable to send emails.

Actual results:

Error message "Send Message Error" Sending of the message failed. An error occurred whilst sending email: Outgoing server (SMTP) error. The server responded: cannot connect to SMTP server 203.16.214.182 (203.16.214.182:587), connect error 10060.

Expected results:

Message should have been sent

Sorry to hear it doesn't work for you, can you please provide some debug logs to help us fix the problem

  1. go to the Preferences pages, open Config Editor, set mailnews.smtp.loglevel to All
  2. open DevTools and select the Console tab, clear any existing logs
  3. send a mail, debug logs should show up in the Console tab
  4. copy/paste the logs here

Thanks

Would suspect anti-virus and/or firewall blocking. Please check those.

Many thanks for your quick response. Here is the log file.
NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIAutoCompleteInput.popup] LoginManagerChild.jsm:194
mailnews.smtp: Sending message <62a559e0-bd48-daaa-b7ad-86d7d170b8c4@internode.on.net> SmtpService.jsm:84:18
mailnews.smtp: S: 421 Cannot connect to SMTP server 203.16.214.182 (203.16.214.182:587), connect error 10060

SmtpClient.jsm:429:17
mailnews.smtp: Command failed: 421 Cannot connect to SMTP server 203.16.214.182 (203.16.214.182:587), connect error 10060; currentAction=_actionGreeting SmtpClient.jsm:520:19
mailnews.send: Sending failed; An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: Cannot connect to SMTP server 203.16.214.182 (203.16.214.182:587), connect error 10060., exitCode=2153066732, originalMsgURI= MessageSend.jsm:321:27
mailnews.smtp: Closing connection... 2 SmtpClient.jsm:173:17
mailnews.smtp: Socket closed. SmtpClient.jsm:503:17

Can you double check your smtp settings, try changing the port to 465 for example. See https://forums.whirlpool.net.au/archive/1296504 for a user with 10060 error as well.

Summary: After auto update to 91.2.0 I am unable to send emails → After auto update to 91.2.0 I am unable to send emails - connect error 10060

Thank you. The different SMTP worked. Many thanks for your help.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → WORKSFORME
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