Windows taskbar message count in badge is wrong
Categories
(Thunderbird :: Mail Window Front End, defect)
Tracking
(Not tracked)
People
(Reporter: dan7miller, Unassigned)
References
(Blocks 1 open bug)
Details
Attachments
(3 files)
thunderbird display errors.jpg
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:93.0) Gecko/20100101 Firefox/93.0
Steps to reproduce:
use the program
Actual results:
when new messages arrive, the message count (aka badge) shown on the taskbaris incorrect.
This just began recently, when I upgraded Thunderbird to V91.2.1,
before that, the message count wasn't even shown on taskbar.
Expected results:
the new-message count should agree with the number of new messages
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Comment 1•3 years ago
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Reporter,
Do you still see this when using version 102?
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Reporter | |
Comment 2•3 years ago
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Yes, still seeing this in version 102.4.1 (64-bit). See attached image.
In this case, there are 5 new messages, but count indicates 6.
Most commonly I'll have 1 new message, but count will indicate 2.
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Comment 3•3 years ago
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Comment 4•3 years ago
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Further update on this:
Since posting my previous responses, I've received 3 more email messages...
In each case, there was 1 new email, but Tbird taskbar icon showed 2 ...
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Comment 5•3 years ago
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The count in your screen shot is Inbox within Local Folders, which could only happen if messages are filtered to that Inbox.
Is this correct?
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Comment 6•3 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #5)
The count in your screen shot is Inbox within Local Folders, which could only happen if messages are filtered to that Inbox.
Is this correct?
Yes, it is. I actually have two accounts, but both send messages to the same Inbox, the one shown in these images.
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Comment 7•3 years ago
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Just for completeness, note that V102.6.0 still has this issue; this is my status this morning:
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Comment 8•3 years ago
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Comment 9•3 years ago
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Okay, let me offer an alternate request...
Since this display option does not work at all, could we please have an option to disable it entirely??
As it exists, it is truly pointless...
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Comment 10•3 years ago
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(In reply to Daniel Miller from comment #9)
Since this display option does not work at all, could we please have an option to disable it entirely??
You have the option in Thunderbird settings to not have counts displayed.
If you are asking that we disable the feature because it is broken, that's an odd concept. We don't do that.
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Comment 11•3 years ago
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I've had a similar issue for years. I use an external application to filter my inbox, that is, to move or remove messages from my inbox. Here are the steps of my scenario in chronological order:
- Thunderbird is notified that the inbox on the IMAP server contains a new message.
- Filter app is notified that the inbox on the IMAP server contains a new message.
- Thunderbird downloads the message to the local inbox.
- Thunderbird increases the badge counter. If the counter was 0 and the badge wasn't showing, it is displayed as 1.
- Filter app applies its rules and moves or removes the message from the inbox on the IMAP server.
- Thunderbird is notified that the message has been removed from the inbox on the IMAP server and removes the message from the local inbox.
But: Thunderbird does not decrease the badge counter in this scenario, which leads to the wrong count. If the inbox does not contain unread messages, then the badge counter should be at 0 and the badge should disappear.
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Comment 12•2 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #10)
(In reply to Daniel Miller from comment #9)
Since this display option does not work at all, could we please have an option to disable it entirely??
You have the option in Thunderbird settings to not have counts displayed.
If you are asking that we disable the feature because it is broken, that's an odd concept. We don't do that.
Okay, permit me to revisit this topic... I have been reporting this issue for over two years now, but it does not appear to be getting any attention at all, and the message counts are completely wrong - still...
Here is an image of my current unread messages from a few minutes ago, and the taskbar/badge counter shown as well...
Note that the number of unread messages is 7, and the count displayed in the taskbar is 12.
https://www.flickr.com/photos/derelllicht/53515836695
Could this be set as an active, acknowledged bug, and maybe finally get fixed???
Description
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