Closed Bug 1740319 Opened 3 years ago Closed 2 years ago

Loading some messages from IMAP server cause TB 95.0b1 & 95.0b2 OOM, @ OutOfMemory crash

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Version:
Thunderbird 95
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1742975

People

(Reporter: dean, Unassigned)

References

Details

(Keywords: crash)

Attachments

(1 file)

Troubleshoot information
46.40 KB, text/plain
Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0

Steps to reproduce:

Some of emails that are pulled from IMAP server, typical ones I receive, started to fail to show if clicked on them.

Actual results:

When loading some of the typical emails (one example: Playstation store purchase confirmation) Thunderbird freezes for a moment and then crashes.

Expected results:

Email message should show normally.

We need the crash ids. Find them from Help | Troubleshooting information

(In reply to Magnus Melin [:mkmelin] from comment #1)
> We need the crash ids. Find them from Help | Troubleshooting information

I attached it.
Let me know if this is not it or if you need something else.
Thank you.

(In reply to Magnus Melin [:mkmelin] from comment #1)

We need the crash ids. Find them from Help | Troubleshooting information

I attached it.
Let me know if this is not it or if you need something else.
Thank you.

It shouldn't be connected with my hardware specs because I have 32 Gb of RAM and enough disk space.

OOM can be a symptom of language packs bug(s) in current versions.

Try removing yours, langpack-es-ES, langpack-pt-PT and langpack-fr

Status: UNCONFIRMED → NEW
Component: Untriaged → General
Ever confirmed: true
Flags: needinfo?(dean)
Keywords: crash
Summary: Loading some messages from IMAP server cause TB 95.0b1 & 95.0b2 crash → Loading some messages from IMAP server cause TB 95.0b1 & 95.0b2 OOM crash with language packs

(In reply to Wayne Mery (:wsmwk) from comment #6)

OOM can be a symptom of language packs bug(s) in current versions.

Try removing yours, langpack-es-ES, langpack-pt-PT and langpack-fr

How do I remove them?
I only have US English.

Flags: needinfo?(dean)

tools > add-ons

(In reply to Wayne Mery (:wsmwk) from comment #8)

tools > add-ons

I don't have any language there under addons. Only two extensions enabled "Remove Duplicate Messages" and "Toggle Quotes". Under dictionaries I have default British English and Croatian.
Btw, I tried many times to start TB in Safe mode (that automatically disables addons), but there also my problem is present.

I connected someone else's crash report for language packs to the wrong bug

(In reply to Magnus Melin [:mkmelin] from comment #4)

https://crash-stats.thunderbird.net/report/bp-7cfab861-570f-414c-b52b-bb7d40211109 [@ mozilla::ArenaAllocator<8192,8>::Allocate ]
https://crash-stats.thunderbird.net/report/bp-b0e564a5-91f2-41f8-ba0e-ddb380211109 [@ mozilla::ArenaAllocator<8192,8>::Allocate ]
https://crash-stats.thunderbird.net/report/bp-9b53eb28-d95e-410b-aa51-b98730211109 [@ MOZ_Crash ]
https://crash-stats.thunderbird.net/report/bp-c0c865bd-82aa-452a-a0b7-527810211109 [@ mozilla::ArenaAllocator<8192,8>::Allocate ]
https://crash-stats.thunderbird.net/report/bp-0f91ff6f-2f87-4bf5-8f32-5a8680211109 [@ MOZ_Crash ]
https://crash-stats.thunderbird.net/report/bp-9e12d8ef-9f0f-4a5d-b005-b04e20211109 [@ MOZ_Crash ]
https://crash-stats.thunderbird.net/report/bp-b60b9c39-5c07-4aeb-b627-cab630211109 [@ MOZ_Crash ]
https://crash-stats.thunderbird.net/report/bp-f7e707c6-fd30-4276-9756-910f00211108 [@ OutOfMemory ]
https://crash-stats.thunderbird.net/report/bp-fd003f64-adc1-449a-89f1-3ca6a0211108 [@ nsTSubstring<char>::Append ]
https://crash-stats.thunderbird.net/report/bp-2dd68a95-32d1-4ceb-b1a9-1ebcd0211108 [@ nsTSubstring<char>::Append ]

Looks like it's crashing for OOM (out of memory) for whatever reason.

Summary: Loading some messages from IMAP server cause TB 95.0b1 & 95.0b2 OOM crash with language packs → Loading some messages from IMAP server cause TB 95.0b1 & 95.0b2 OOM crash

As I said, if there are no language packs or any addons, it is still crashing.
See here:
https://crash-stats.thunderbird.net/report/bp-4a1aaf26-5ce4-4ffc-86d2-b91961211112

(In reply to bembelembe from comment #11)

As I said, if there are no language packs or any addons, it is still crashing.
See here:
https://crash-stats.thunderbird.net/report/bp-4a1aaf26-5ce4-4ffc-86d2-b91961211112

Duly noted. I've refined my comment 10.

Please attach a saved sample .eml that crashes ("attach new file" above comment 0), or PM me with the sample.

Flags: needinfo?(dean)
Summary: Loading some messages from IMAP server cause TB 95.0b1 & 95.0b2 OOM crash → Loading some messages from IMAP server cause TB 95.0b1 & 95.0b2 OOM, @ OutOfMemory crash

Does folder properties | Repair Folder help?

Flags: needinfo?(dean)

(In reply to Magnus Melin [:mkmelin] from comment #13)

Does folder properties | Repair Folder help?

Dean?

Dean sent me a sample on 11/12. The file labeled "email that won't open (crashes)" contains over 1200 lines of "Received: from", so it surely is a mashup of emails.

So it's either bug 1742975 or its forebearer

Flags: needinfo?(dean)

Repair folders didn't help.
I deleted all local storage and pulled from IMAP everything fresh.
Now those mails open with no problem (and with no high CPU or memory leak). I wish I could resolve it more easier without refreshing 40 Gb of content, but at least it is working now.

Flags: needinfo?(dean)

Let's assume the cause (and solution) rests with bug 1742975.
We can always reopen

Status: NEW → RESOLVED
Closed: 2 years ago
Depends on: 1742975
Resolution: --- → DUPLICATE
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