1748119 - Random, but frequent crashes [@ nsMsgAttachmentData::~nsMsgAttachmentData]

Status: RESOLVED DUPLICATE of bug 1743138

(Thunderbird :: General, defect)

Description

[Mitra Ardron]

TB has started creashing regularly, I've been watching and it doesn't seem to correlate to anything I'm doing, which makes me wonder if there is a crash in some background process.

I've been click through the Apple bug reporter dialog but I'm not sure if that ends up anywhere useful with devlopers.

Happy to help track down the bug - but I'm not sure what kind of error reporting is good for this kind of bug.

Comment 1

[Mitra Ardron]

Note - this also happens when I'm doing nothing, for example TB crashed while I was writing this bug in Firefox, which suggests its in gloda or mail fetching.

Comment 2

[Wayne Mery (:wsmwk)]

You don't have crash IDs?
It also happens in Troubleshoot Mode?

Comment 3

[Mitra Ardron]

Wayne - is that the id in Library/ThunderBird/CrashReports/LastCrash which is 1641113966
or the file names in Library/Thunderbird/Profiles/.../dataarea/archive/2022-01 such as
1641114080340.5679ec70-13ea-451e-89bf-4f433c6fb85e.crash.jsonlz4

Also ... how do I put it into Troubleshoot Mode - I don't find that in Help Mode or in Developer Tools.

Comment 4

[Wayne Mery (:wsmwk)]

https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Comment 5

[Mitra Ardron]

Thanks Wayne.

Crash report ids
bp-49eec334-db57-43ad-aabc-9dc9c1220102
bp-f7d8cf76-9bbe-4f0b-873e-7cefc1220102
bp-62251773-c4be-439d-8f97-ee8ec1220101
bp-e90963e9-8a74-40e2-89f1-99d141220101
bp-b68cd25d-879c-4765-b6ae-e09bf1220101

I'll run in Troubleshooting mode and report back (I doubt that will make a difference as I only have one extension (Conversations) and that's disabled anyway, and as far as I can remember the only settings I change are the typical ones. (Nothing in the editor).

Comment 6

[Wayne Mery (:wsmwk)]

All crashes are like https://crash-stats.thunderbird.net/report/bp-49eec334-db57-43ad-aabc-9dc9c1220102, which points to Bug 1743138 - Crash in [@ nsMsgAttachmentData::~nsMsgAttachmentData]

Comment 7

[Mitra Ardron]

Is it possible there is a corrupted message somewhere e.g. in the Archived messags (maybe from previous bugs) - that somehow is getting reindexed ? It would be good if there was a report in the error log that helped identify the message this was happening on?