Open Bug 1749350 Opened 4 years ago Updated 2 months ago

Marking message as "not junk" or acceptable can't learn this email address is not a spam

Categories

(Thunderbird :: Filters, defect)

Product:
Thunderbird
Component:
Filters
Version:
Thunderbird 91
Type:
defect

Tracking

(Not tracked)

Status:
UNCONFIRMED

People

(Reporter: ydv, Unassigned, NeedInfo)

Details

(Keywords: dupeme)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36

Steps to reproduce:

I receive a sportive newsletter from [Moti Dichne <niramiai@gmail.com>].
The mails are always pushed in the spam folder.
I tried to tell Tb many and many times that these mails are not spam (clicking on the "acceptable" button).

Actual results:

Nothing happened.
When I click on the button, the mail is moved to the inbox, but next time, new mails are almost sent to spams.
(new mails are from same sender but title and content is different).
No error message anyway, just moving to the wrong folder.

Expected results:

The IA should have recognized those mails are not spam. It's not the case.

What is "IA"?

IA = Intelligence Artificielle

Sorry, it is AI in English. ;o)

This is a unfortunate limitation of current spam processing capabilty. You will want to save the address to an an address book, and use whitelist capability described at https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_other-ways-of-blocking-unwanted-messages

Keywords: dupeme
Summary: IA cant' learn this mail is not a spam → Marking message as "not junk" or acceptable can't learn this email address is not a spam

When Thunderbird detects a fraudulent email, the system places the email in the Spam folder. A yellow banner is displayed with the message "Thunderbird thinks this message is fraudulent." Two action buttons are placed to the right of the message: 1 = Learn more; 2 = Acceptable.
The term "acceptable" is confusing. I interpreted this term as "The email is acceptable," but when I clicked this button, the email was deleted. This meant that Thunderbird's assessment was acceptable, therefore the email was indeed fraudulent.
Thunderbird should replace the "Acceptable" button with two action buttons: "Delete email" and "Accept email."
The actions should be:

Delete the email when the "Delete email" button is clicked.
Move the email back to the inbox, without the yellow banner, when the "Accept email" button is clicked.

Lorsque Thunderbird détecte un mail frauduleux, le système place le mail dans les Spam. Une bande jaune est créée où il est écrit "Thunderbird pense que ce message est frauduleux." Deux boutons d'action sont placés à droite du message. 1 = En savoir plus ; 2 = Acceptable
Le terme "acceptable" prête à confusion. J'ai interprété ce terme comme "Le mail est acceptable", mais lorsque j'ai appuyé sur ce bouton, le mail a été supprimé. Cela voulait dire que le message de Thunderbird était acceptable, donc le mail est frauduleux.
Thunderbird devrait placer (à la place du bouton "Acceptable") deux boutons d'action : "Mail à supprimer" et "Mail accepté".
Les actions :

  • supprimer le mail lorsque l'on appuie sur le bouton "Mail à supprimer"
  • replacer le mail dans la boîte de réception, sans bande jaune, lorsque l'on appuie sur "Mail accepté"

Yves Ronse, you interpreted the term correctly. When you click the "acceptable" button, you're telling Thunderbird that the email is not spam. Thunderbird then moves the email to your inbox and allows it to be displayed in full.
Have you checked to see if your email is in your inbox?

Yves Ronse, vous aviez interprété correctement le terme. Lorsque vous cliquez sur le bouton "acceptable", vous dîtes à Thunderbird que l'e-mail n'est pas un spam. Thunderbird déplace alors l'e-mail dans votre boîte de réception et autorise son affichage intégral.
Avez-vous vérifié si votre e-mail était présent dans votre boîte de réception ?

Flags: needinfo?(y.ronse)

Please use English when posting in bugzilla - use a translation tool if necessary before posting.

The term "acceptable" is confusing. I interpreted this term as "The email is acceptable," but when I clicked this button, the email was deleted. This meant that Thunderbird's assessment was acceptable, therefore the email was indeed fraudulent.
Thunderbird should replace the "Acceptable" button with two action buttons: "Delete email" and "Accept email."

FWIW the button in English is "Not Junk" or "Not Spam". The action taken when clicking that button is to add training information about that email to the training file, and move the message back to it's original folder. So there is not message deletion.

Yves,

Do you think we need to change or add information to the description at https://support.mozilla.org/kb/thunderbird-and-junk-spam-messages ?

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