Closed Bug 1755015 Opened 3 years ago Closed 3 years ago

97 no find web, 96.0.3 is fine

Categories

(External Software Affecting Firefox :: Other, defect)

defect

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 1752466

People

(Reporter: leiopar, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:96.0) Gecko/20100101 Firefox/96.0

Steps to reproduce:

Update from v96 to v97

Actual results:

new version(97) can't connect to the web
Some time, Firefox turn in background but not screen.
When I downgrade to 96.0.3 it work fine.

The Bugbug bot thinks this bug should belong to the 'Core::Graphics' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Graphics
Product: Firefox → Core

Can you run https://mozilla.github.io/mozregression/ to narrow down what change caused this to happen?

Flags: needinfo?(leiopar)

I try ...
screenshot : https://ibb.co/V2tgp2N

Flags: needinfo?(leiopar)

Another try : https://ibb.co/M2s4Mp9

(In reply to mozillabug from comment #4)

Another try : https://ibb.co/M2s4Mp9

I configure by realize between 96 and 97

(In reply to mozillabug from comment #4)

Another try : https://ibb.co/M2s4Mp9

I configure by date between 14/01/2022 and 11/02/2022

Do you have WebRoot SecureAnywhere installed?

(In reply to Release mgmt bot [:marco/ :calixte] from comment #1)

The Bugbug bot thinks this bug should belong to the 'Core::Graphics' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

How please ?

(In reply to Tom Schuster [:evilpie] from comment #7)

Do you have WebRoot SecureAnywhere installed?

Yes (not by me, can't uninstall, it is my work computer)
The result is same when I disable the WEBROOT add-on (on v97)

I'm afraid there's a bug in that software that breaks Firefox. The developers of WebRoot SecureAnywhere are trying to fix it.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → DUPLICATE
Component: Graphics → Other
Product: Core → External Software Affecting Firefox
Version: Firefox 96 → unspecified

(In reply to Tom Schuster [:evilpie] from comment #10)

I'm afraid there's a bug in that software that breaks Firefox. The developers of WebRoot SecureAnywhere are trying to fix it.

*** This bug has been marked as a duplicate of bug 1755236 ***

Ok ... thank

We are using Webroot AV, I have reverted Firefox to version 96 and everything works correctly with no issues at all. I have experienced the issue only on version 97.

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