1756045 - Can't VIEW a CRASH report from given interface, and "This file does not have an app associated with it"

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Worcester12345]

Attachment: Cantsubmitbugreports.PNG

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.102 Safari/537.36

Steps to reproduce:

Have Thunderbird crash.
Go to help menu, more troubleshooting information.
See latest bug.

Actual results:

Click bug to submit, and have that fail.
Then Thunderbird crashes again.
And again.

Expected results:

Submit bug report.

Comment 1

[WaltS48 [:walts48]]

Looking at that image, the latest crash report was submitted at 3:58 PM today.

Clicking the crash report should open the report in the web browser you have configured to be your default, and have set in Thunderbird to use in the Settings > General > Files & Attachments preference.

In my Daily on Linux, it is "HTML Document" for the Content Type and "Use Nightly (default)" for the Action.

Works for me.

Comment 2

[Wayne Mery (:wsmwk)]

There have been some reports of crash submisison failing, noted in https://github.com/thundernest/crash-diverter/issues/11

So I am leaving this report open for now

Comment 3

[Worcester12345]

When you click the blue "View" on the right of the image, is when the warning shown pops up. You can't right click and get the URL, you can't click it, you can't format anything, and you can't set up a preference to open it. WYSIWYG right there.

Comment 4

[Worcester12345]

I could have sworn it was unsubmitted before. Maybe it submitted after several crashes and restarts. In any event, I changed the title to reflect what I'm seeing now.

Comment 5

[WaltS48 [:walts48]]

It isn't a bug report, but is a crash report.

When I click View on my latest crash, my default web browser, Firefox Nightly, opens to the web page associated with that crash report.

The latest being https://crash-stats.thunderbird.net/report/bp-4d7cd6ba-6e62-4d9c-a5b8-42deb1220215

I have "Use Nightly (default)" as the action to perform when clicking an "HTML document" content type in my Thunderbird's.

I'll test on Windows 10 sometime today.

EDIT: Tested on Windows 10 using 98.0b2 and the crash report opens in my Firefox browser when I click View.

Comment 6

[Wayne Mery (:wsmwk)]

It's just a left+clickable link. That's it, that's all it will do, per design.

Comment 7

[Worcester12345]

It doesn't open. It brings up that error window. It does no more. It used to bring up the crash report. I'll change that part of the title also.

Comment 8

[WaltS48 [:walts48]]

Attachment: image.png

Comment 9

[WaltS48 [:walts48]]

Comment on attachment 9264719 [details]
image.png

What do you have configured to handle HTML links in Files & Attachments?

Does any link you click in Thunderbird open in a browser?

Comment 10

[Worcester12345]

(In reply to WaltS48 [:walts48] from comment #9)

Comment on attachment 9264719 [details]
image.png

What do you have configured to handle HTML links in Files & Attachments?

Does any link you click in Thunderbird open in a browser?

There is nothing in there for HTML links. I do not see a means of adding anything. What am I missing?

Comment 11

[WaltS48 [:walts48]]

(In reply to Worcester12345 from comment #10)

(In reply to WaltS48 [:walts48] from comment #9)

Comment on attachment 9264719 [details]
image.png

What do you have configured to handle HTML links in Files & Attachments?

Does any link you click in Thunderbird open in a browser?

There is nothing in there for HTML links. I do not see a means of adding anything. What am I missing?

I don't know what you are missing, and my setting advice is probably incorrect based on this test.

• I just tested in a new 99.0b1 profile on Windows 10.
• Created my primary email account.
• I only have the PDF file setting in Files & Attachments.
• Clicked one of those if you are having trouble viewing this email, open it in your browser links in an email.
• The linked launched and opened in the default browser without asking me to do anything in Thunderbird, or give me an error.
• Out of curiosity, I checked to see if there were any crash reports, and there are some in More Troubleshooting Information under "All Crash Reports."
• Selected one, clicked View and the report opened in Firefox. No error, no request to add an application to handle the link.

I would test a new profile and if that doesn't work, check or post on Thunderbird Help.

Comment 12

[Worcester12345]

Thanks anyhow. :-/