1759566 - Windows 10 Reboots While Watching YouTube

Status: UNCONFIRMED

(Core :: Audio/Video: Playback, defect, P3)

Description

[burak.boluk]

Steps to reproduce:

Prerequisites:
Firefox version: 98.0.1 (64-bit)
Windows 10 version: 21H2
OS build: 19044.1586

• Firefox is set to not remember anything when it's closed. No cookies or data is stored. There's no Firefox account that's signed in.
• There are 4 extensions installed:

• AdBlocker Ultimate
• AdGuard AdBlocker
• Hover Zoom+
• Stay secure with CyberGhost VPN Free Proxy

Steps to reproduce:

1. Open Firefox.
2. Go to youtube.com
3. Start watching videos.

After watching videos for a while (15-30 minutes), system just restarts. Before the latest Firefox update, instead of Windows restarting, the entire OS used to get frozen. Like the audio would remain distorted and the whole system would freeze. A hard reboot via the power button was required to be able to use the computer again.

Actual results:

After watching videos for a while (15-30 minutes), system just restarts. Before the latest Firefox update, instead of Windows restarting, the entire OS used to get frozen. Like the audio would remain distorted and the whole system would freeze. A hard reboot via the power button was required to be able to use the computer again. This started happening recently, not more than a week if I remember correctly.

Expected results:

We should be able to watch the videos without any issues. OS should not crash.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[burak.boluk]

This just happened again. This time, it crashed the OS as before. I had to hard reboot it.

Comment 3

[Jim Mathies [:jimm]]

Sounds like a graphics driver issue. Can you post your about:support information?

Comment 4

[burak.boluk]

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}

Comment 5

[burak.boluk]

Attachment: Text

Comment 6

[burak.boluk]

Attachment: Raw Data

Comment 7

[Jeff Muizelaar [:jrmuizel]]

If you set media.hardware-video-decoding.enabled = false in about:config and restart Firefox does the problem go away?

Comment 8

[burak.boluk]

I'll try that and see if I can reproduce the issue.

Comment 9

[Alastor Wu [:alwu]]

Bug 1759081 and bug 1759040 are kinda similar (but they hang, not crash) and I feel those issues might all be related with the driver.

Comment 10

[burak.boluk]

After setting media.hardware-video-decoding.enabled flag to false, I've been watching videos on YouTube for a few hour now. I haven't been able to reproduce the issue yet. If I can, I'll update the ticket.

Comment 11

[burak.boluk]

This just happened again while media.hardware-video-decoding.enabled is set to false. Crashed my OS and I had to hard reboot it using the power button.

Comment 12

[Jeff Muizelaar [:jrmuizel]]

Ok, try setting media.hardware-video-decoding.enabled back to true and set gfx.webrender.compositor to false

Comment 13

[burak.boluk]

OK. I'll let you you know if it happens again.

Comment 14

[burak.boluk]

Yeap, crashed the whole OS again. Much faster this time.

Comment 15

[Jeff Muizelaar [:jrmuizel]]

Ok, how about layers.acceleration.disabled=true?

Comment 16

[Jim Mathies [:jimm]]

Do you see this in other browsers? Sounds like a flaky memory or some other hardware / driver issue.

Comment 17

[burak.boluk]

@jrmuziel, I'll try that.

@jimm, I'm currently using the latest version of Google Chrome, and have never come across this issue. This also didn't happen on Firefox before on the same device.

Comment 18

[burak.boluk]

OK. I've reverted the previous config changes, set layers.acceleration.disabled to true, updated the browser to v98.0.2. And it just restarted the whole system again while watching a YouTube video.

Comment 19

[Jeff Muizelaar [:jrmuizel]]

Does Windows give any indication of why it's rebooting? You can check in the "Event Viewer" application under the "System" category.

Comment 20

[burak.boluk]

Nothing that I can see of, no.

Comment 21

[burak.boluk]

I've been using v99.0.1 and haven't seen this issue surface yet. If I do, I'll update the ticket.

Comment 22

[Jim Mathies [:jimm]]

Thanks for the update!

Comment 23

[burak.boluk]

My system just rebooted while watching a YouTube video on Firefox v99.0.1 (64-bit).