1759719 - Thunderbird "send message error" using gmx

Status: RESOLVED INVALID

(Thunderbird :: Message Compose Window, defect)

Description

[Nicholas]

Attachment: Screenshot 2022-03-15 235000.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.51 Safari/537.36 Edg/99.0.1150.39

Steps to reproduce:

using default setting of GMX mail. it functions well in receiving emails, while sending out is not working, it has error.

Actual results:

thunderbird showed " send message error" windows,
"Sending of the message failed.
An error occurred while sending mail. The mail server responded: Authentication required. Please verify that your email address is correct in your account settings and try again."

Expected results:

it should send out instead of error.

Comment 1

[Ping Chen [:rnons] (away)]

Can you share a screen shot of your SMTP settings? Especially the "Authentication method" setting.

Comment 2

[Andre Klapper]

This does not sound like a bug in Thunderbird code, but a configuration question that should go to a support forum instead.

Comment 3

[Nicholas]

Attachment: gmx smtp.PNG

gmx smtp setting

Comment 4

[Nicholas]

here is the setting ,still can not send out

Comment 5

[Ping Chen [:rnons] (away)]

Can you provide some debug logs?

1. open Config Editor from the Settings page, set mailnews.smtp.loglevel to All
2. open DevTools, clear any existing logs in the Console tab
3. send a mail

Comment 6

[Nicholas]

Attachment: gmx smtp email error1.PNG

Here it is.

Comment 7

[Nicholas]

Attachment: gmx smtp email error1.PNG

Comment 8

[Ping Chen [:rnons] (away)]

Thanks, notice there is no AUTH line after EHLO, I guess there is some changes on the gmx side. Please try changing Connection Security to SSL or STARTTLS.

Use plain text + unencrypted is bad practice, I was surprised some gmx docs suggested that.

Comment 9

[Nicholas]

(In reply to Ping Chen (:rnons) from comment #5)

Can you provide some debug logs?

1. open Config Editor from the Settings page, set mailnews.smtp.loglevel to All
2. open DevTools, clear any existing logs in the Console tab
3. send a mail

(In reply to Nicholas from comment #6)

Created attachment 9268205 [details]
gmx smtp email error1.PNG

Here it is.

(In reply to Nicholas from comment #6)

Created attachment 9268205 [details]
gmx smtp email error1.PNG

Here it is.

(In reply to Ping Chen (:rnons) from comment #8)

Thanks, notice there is no AUTH line after EHLO, I guess there is some changes on the gmx side. Please try changing Connection Security to SSL or STARTTLS.

Use plain text + unencrypted is bad practice, I was surprised some gmx docs suggested that.

Great! it solved the issue with 'SSL' + 'normal password'.
Many thanks for help!

Nicholas