1776447 - Donate to Thunderbird link does not work - error 404

Status: RESOLVED DUPLICATE of bug 1761555

(Thunderbird :: Toolbars and Tabs, defect)

Description

[Anje]

Attachment: donate-fail-link.jpg

Windows 10
Thunderbird version 91.10.0
Firefox version: 101.0.1

In Thunderbird
On both Toolbars - you use 'Help' on 'Menu Bar' toolbar OR use 'Mail Toolbar' - Menu app icon > Help....
Both of these links fail.
'Help' > 'Make a Donation'
OR
'Help' > 'About Thunderbird' - click on 'Make a donation'
opens this link in Firefox:
https://donate.mozilla.org/en-GB/thunderbird/?utm_source=thunderbird-client&utm_medium=referral&utm_content=help-menu

However - all I see is :
Uh oh!
Sorry, the page does not exist
404

Comment 1

[Anje]

Note: this link works : https://donate.mozilla.org/en-GB/
But that is the donation to Mozilla - not Thunderbird.

I have discovered via:
https://thunderbird.topicbox.com/groups/support-crew/Tdc13862d254cb0c1/the-web-link-to-be-able-to-donate-to-thunderbird-is-not-working
that there is another webpage:
https://give.thunderbird.net

That webpage is at least available, although no idea why it is not set up correctly to direct to that page from within current release of Thunderbird

So, I checked onother location in Thunderbird -
If you select the account name in folder pane:
On the right side near the bottom is 'about Mozilla thunderbird' and a load text which includes:
The best way for you to ensure Thunderbird remains available is to 'make a donation' ,

That particular link will open correctly here:
https://give.thunderbird.net/en-US/?utm_source=start_page_tb_release&utm_medium=referral&utm_content=paragraph_text

It should be noted that the good link above is not completely correct.
I'm using a British English version of Thunderbird - everything on computer and in Thunderbird is set up as GB.
You expect the link to be :
https://give.thunderbird.net/en-GB/?utm_source=start_page_tb_release&utm_medium=referral&utm_content=paragraph_text

why does the link auto open on American US dollars?

So, the 'Help' menu via 'Menu Bar' toolbar and also via the 'Menu app icon' on Mail Toolbar currently have incorrect links for donating to Thunderbird and the good link is not directing to GB.

Comment 2

[Anje]

I initially added this to support.mozilla , but it looks like this maybe Thunderbird current release is not containing correct link information.
So editing to Thunderbird.

Comment 3

[Andrei [:sancus]]

This is already fixed in TB100+, it just wasn't uplifted to 91. I don't think it's worth uplifting at this point either considering 102 will be out very shortly.

Comment 4

[Anje]

(In reply to Andrei Hajdukewycz [:sancus] from comment #3)

This is already fixed in TB100+, it just wasn't uplifted to 91. I don't think it's worth uplifting at this point either considering 102 will be out very shortly.

*** This bug has been marked as a duplicate of bug 1761555 ***

Understood - but why are there no webpage redirects in place for the interim?
It could be a long time before people update as it is quite normal to delay an update to see what bunch of the usual problems arise when a major update is forthcoming.
As Thunderbird is dependent upon donations surely the redirects should continue to function. Perhaps that would be a satisfactory solution.

Comment 5

[Wayne Mery (:wsmwk)]

I don't know how long it has been broken but this is actually really horrible for us. And version 91 is going to be in use for the majority of our users for at least another 30 days. So we need to either redirect or fix the URL in 91.11.0

Comment 6

[Andrei [:sancus]]

I am pretty sure there was a redirect there before, and I'm not sure when it broke or why. I don't control mozilla.org websites. I don't think this was the end of the world, amount of donations we get via that vector is probably relatively small.

In any case, I agree it's still better to get that money than not. The redirect should be fixed now.