1777639 - Crash picking profile name via profile manager after upgrading to 102.0 (64-bit) on Windows 11 Pro 21H2

Status: RESOLVED DUPLICATE of bug 1773392

(Thunderbird :: Untriaged, defect)

Description

[duanemattern]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.53 Safari/537.36 Edg/103.0.1264.37

Steps to reproduce:

I just downloaded and upgraded to 102.0 (64-bit). I've been using 91.9.0 without a problem. After restarting Windows 11, I get a crash report after starting Thunderbird. After getting out of the notice, Thunderbird appears to work okay. If I continue in Troubleshoot mode I don't get a crash notification.

Actual results:

BuildID: 20220627231524
CrashTime: 1656633967
InstallTime: 1656632450
ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["dataexchange.dll","wshbth.dll","twinapi.dll","wscapi.dll","directmanipulation.dll","textinputframework.dll","Windows.Globalization.dll","wsock32.dll","Windows.Security.Integrity.dll","winmm.dll","DWrite.dll","Windows.UI.dll","Bcp47Langs.dll","msimg32.dll","npmproxy.dll","version.dll","winnsi.dll","dcomp.dll","dhcpcsvc6.DLL","directxdatabasehelper.dll","dhcpcsvc.dll","twinapi.appcore.dll","mscms.dll","netprofm.dll","wtsapi32.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","usp10.dll","uxtheme.dll","dxgi.dll","DXCore.dll","ntmarta.dll","dwmapi.dll","WinTypes.dll","windows.storage.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","mswsock.dll","CRYPTBASE.DLL","msasn1.dll","bcrypt.dll","devobj.dll","cfgmgr32.dll","profapi.dll","bcryptPrimitives.dll","wintrust.dll","win32u.dll","msvcp_win.dll","ucrtbase.dll","gdi32full.dll","crypt32.dll","KERNELBASE.dll","oleaut32.dll","clbcatq.dll","rpcrt4.dll","psapi.dll","advapi32.dll","shell32.dll","nsi.dll","msctf.dll","user32.dll","kernel32.dll","setupapi.dll","ole32.dll","imm32.dll","gdi32.dll","msvcrt.dll","combase.dll","shlwapi.dll","sechost.dll","ws2_32.dll","SHCore.dll","ntdll.dll","KBDUS.DLL","webauthn.dll","dbgcore.DLL","resourcepolicyclient.dll","dbghelp.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nss3.dll","lgpllibs.dll","mozglue.dll"]}
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
StartupTime: 1656633956
SubmittedFrom: Client
Throttleable: 1
URL:
UptimeTS: 11.0
Vendor:
Version: 102.0
WindowsErrorReporting: 1

This report also contains technical information about the state of the application when it crashed.

Expected results:

I attempted to downgrade back to Version 91.9.0, but after doing so, Thunderbird informs me that the profile has been updated and is no longer backward compatible, so that I need to create a NEW profile. I wish this type of information would be provided PRIOR to doing the installation to remind me to do a backup Before updating, so that I could recover if possible.

Comment 1

[Wayne Mery (:wsmwk)]

In help > more troubleshoot info, what is the text string of your crash ID(s), starting with BP- ?

Comment 2

[duanemattern]

Crash Reports for the Last 3 Days
Report ID Submitted
bp-f386be1d-eaf6-4e17-8dc2-6930a0220701 13 hours ago
bp-2b9a4056-623f-4264-a424-df5fc0220701 13 hours ago
bp-35276d95-812e-4cd0-903a-494f20220701 13 hours ago
bp-e791a590-078f-4e8b-82f8-7c2560220630 14 hours ago
bp-e2009d62-4bff-40a9-911e-d1c520220630 14 hours ago
bp-b7d14d85-2728-4f45-afa8-fd4720220630 14 hours ago

All Crash Reports (including 1 pending crash in the given time range)

Comment 3

[duanemattern]

The only think that might be unusual about my use of Thunderbird is that I have multiple profiles, so I have to select one at runtime from the "Thunderbird - Choose User Profile" dialog box. After making that selection, that is when Thunderbird starts and then issues the crash report. So I typically use "thunderbird -p" to start thunderbird, but even if I don't, it still asks me which profile to use. I've been doing this for years as I archive my emails on occasion to reduce the footprint. For example, I have profiles for: pre2014, pre2018, 2018, 2019, 2020, 2021. The profile for 2022 is the one I'm selection now.

Comment 4

[Wayne Mery (:wsmwk)]

COOL. you are one of the people seeing crash @ TLSAddToMap

Let's skip over to bug 1773392