178286 - ibm.com - Order input field is missing from the page even though HTML code looks legit

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Vladimir Vuksan]

If you go to 

http://www.ibm.com/shop/download

Look in the box that says Download (post sale) which is located on the right
side.  The only field you can see is the field to enter the e-mail address while
order number input field is missing. If you use other browsers such as Netscape
4.x or Internet Explorer the field appears. 

I looked through HTML code and this is what I see

<!-- ORDER NUM ----->
*Enter your order number<br />
<input type="text" name="orderid" size="16" maxlength="19"><br /><br />

<!-- EMAIL ADD ----->
*Enter your email address</font><br />
<input type="text" name="email" size="16" VALUE=""><br /><br />

Looks legit.

This seems to happen in Netscape 7, Mozilla 1.0.1, Mozilla 1.2b, Phoenix 0.4 on
both Linux and Windows.

Comment 1

[Bill Mason]

The comments are invalid and causing the problem.  Comments cannot contain more
than just 2 dashes at start/end, as in <!-- -->
Dup of tech evangelism bug 162476

*** This bug has been marked as a duplicate of 162476 ***

Comment 2

[Bob Clary [:bc] (inactive)]

evangelism bugs on separate pages of a site are not necessarily duplicates.

Comment 3

[Bob Clary [:bc] (inactive)]

-> default owners

still contains 

<!-- ESD ORDER PAGE INCLUDE
/PRODUCT_INCLUDES/SHOP_SHOPIBM/EN_US/ch_2055060_840.inc ---->


<table>
<tr><td colspan=2><span class="boldtitle">Software Digital Delivery</span>
<br /><b>Get Software in an instant with Digital Delivery --- and save
10%*</font></td></tr>

Comment 4

[Bob Clary [:bc] (inactive)]

they are aware of the problem in general. no eta on when they will have fixes.

Comment 5

[Bob Clary [:bc] (inactive)]

I see the "Enter your order number" field. -> fixed.