Thunderbird 102 hangs using menus when using ZoomText from Freedom Scientific
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
People
(Reporter: mail, Unassigned)
Details
(Keywords: access, hang, Whiteboard: [support])
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:103.0) Gecko/20100101 Firefox/103.0
Steps to reproduce:
when I use sub menues nearly generally -TB crashes. First it needs MANY time to find the items of the sub menu. Then I have to click a 2nd time to open this. But most times it crashes...
Actual results:
see above
Expected results:
sometimes it looks as a lack of RAM
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Comment 1•3 years ago
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Please provide the crash ids. Found under Help | More Troubleshooting information
I do not understand.
Looking for "crash" I find 10 items on this page. The path " C:\Users\Goetz\AppData\Roaming\Thunderbird\Crash Reports" found there doesn't show any "crash.ids". The same as searching on hard disk...
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Comment 3•3 years ago
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I think you mean it hangs (stops responding), not crashes.
Do help > troubleshoot mode. Does the problem still reproduce?
well I started in trobleshooting mode marking boath deactivating all add-ons and all symbols.
Same behaviour.
But you are right: I had to close the app manually because there is not any answer...
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Comment 5•3 years ago
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Did this start a couple days ago in 102.2.1?
Or did it start prior to 102.2.1?
I add: Maybe in older versions there were breaks as this (last version? V91? V98?)
But anyway: I do not wait any longer. The same as for Firefox I use them for YEARA.
. Any next version which get released works worse than the other. The big advantage of Thunderbird and Firefox were and are the Bunch of add-ons!
But the frequency of releases gets shorter and shorter. And the free and costless developers cannot follow this run. So, the user waits months until a compatible add-on exists. And not much later the same game goes on. I am no developer. I do not know what get changed every release. But THIS is an ill game!
So, I shall buy a commercial product. But why should I lose time in opening Thunderbird again and again?!
I'm sad, but these projects started with a lot of hope against the commercial products. But this is no longer a justifiable quality
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Comment 8•3 years ago
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Try Windows in safe mode with networking enabled
win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
OK.
Just the moment I had an idea:
I am visually impaired and use the program "Zoomtext" for magnification and changing colors. After closing this program Thunderbird did what it shall do.
Maybe both the programs use same library or same memory? I do not know. But I cannot work without Zoomtext. Not for a long time... What to do?
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Comment 10•3 years ago
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(In reply to mail from comment #9)
OK.
Just the moment I had an idea:
I am visually impaired and use the program "Zoomtext" for magnification and changing colors. After closing this program Thunderbird did what it shall do.
good catch. Ali, do you have any experience in this area?
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Comment 11•3 years ago
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Are you using the most current version of ZoomText?
I had someone test it with ZoomText version 2022.2 and they had no trouble
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Updated•3 years ago
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Reporter | |
Comment 12•3 years ago
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Well, I still use V2021. Meanwhile it was not necesary to upgrade. There was no information by the soft corporation about this.
It seems tb a must now...
I am waritg on an answer by the distributor. But as far as I see there wil not be a costlexx upgrade (whiche I hope)
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Comment 13•3 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #10)
(In reply to mail from comment #9)
OK.
Just the moment I had an idea:
I am visually impaired and use the program "Zoomtext" for magnification and changing colors. After closing this program Thunderbird did what it shall do.good catch. Ali, do you have any experience in this area?
Sorry, since I am fully blind, I do not use magnification software such as ZoomText. For this reason, I can only help to a limited extent. I could try to reproduce this problem.
Does this problem also exist with the public beta of ZoomText 2023? This can also be tested as a demo version.
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Reporter | |
Comment 14•3 years ago
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Hi,
today tje distributor (and supporter) phoned back to me. He knows about problems with Zoomtext ans some Open Office programs in various intensity from version to version. VBut he proposed to wait for the version 2023 of Zoomtext which shall get published in a few weeks,
Then I'll test it and hope to forget on the actual problems... ;-)
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Comment 15•2 years ago
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(In reply to mail from comment #14)
Hi,
today tje distributor (and supporter) phoned back to me. He knows about problems with Zoomtext ans some Open Office programs in various intensity from version to version. VBut he proposed to wait for the version 2023 of Zoomtext which shall get published in a few weeks,
Then I'll test it and hope to forget on the actual problems... ;-)
How is it now with the newer version?
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Reporter | |
Comment 16•2 years ago
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Meanwhile for me I got support by AlSquad (Zoomtext): I had to delete "Acc..." from the list of the help programs. Then all got "normal"
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Comment 17•2 years ago
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(In reply to mail from comment #16)
Meanwhile for me I got support by AlSquad (Zoomtext): I had to delete "Acc..." from the list of the help programs. Then all got "normal"
In which program is "Acc..." and what is it? (please avoid using abbreviations)
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Reporter | |
Comment 18•2 years ago
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well these are procedures or routines within the program Zoomtext.
I can reach by the menue and they are called "Hilfsprogramme".
There was the 1st listed with a name I cannot remember any longer beginneg wir "Acc...". Maabe a ahrdware accelerator?
But after restarting the program all went fine...
Description
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