1790793 - Quick-filter only picking up some emails (not recent) using Body option

Status: UNCONFIRMED

(Thunderbird :: Search, defect)

Description

[Roger Mullenger]

Attachment: Application Basics.docx

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0

Steps to reproduce:

In an local folder (IMAP) I did a quick filter, and selected Body, for the word "Expert".

Actual results:

Emails dated on and before 21/04/2022 were selected.

Expected results:

There are emails from date 21/06/2022 onwards which should have been included.
Using webmail all emails were selected using that selection.

User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.2.2. System info attached.

Comment 1

[Thomas D. (:thomas8)]

Attachment: Reporter's Troubleshooting Info - Application Basics.pdf

Reporter's troubleshooting info (as PDF)

Comment 2

[Thomas D. (:thomas8)]

Comment on attachment 9294616 [details]
Application Basics.docx

Converted to PDF, see attachment 9296749 [details].

Comment 3

[Thomas D. (:thomas8)]

This will be hard to figure out without more information and test .eml messages which fail to be found (remember to replace private data).
Quick filter Body search isn't one of TB's strongest features. You could try Global Search (Ctrl+K) instead.

• Roger, can you please try Repair folder and retest quick filtering for "Expert" in body?
• Did you update Thunderbird on or after 21-04-2022?
• Anything which might be different about those messages found vs. not found? Character sets etc.?
• Did you double-check that emails missing from qf result set actually have the word "Expert" in the body (and not in an attachment or so)?
• Does search also fail for most recent with ≡ > Help > Troubleshoot Mode…?

Comment 4

[Roger Mullenger]

It is in a folder, not an inbox, and I hove run repair.
Newer emails now appear. I will remember to run repair next time, before placing a log.
Thanks you for your time.

Comment 5

[Wayne Mery (:wsmwk)]

Reporter, do you still see this issue when using the latest version?
What information can you add to clarify the steps to reproduce this issue?

Comment 6

[Roger Mullenger]

I'm on version 102.9.1 (64-bit)
It still happens in a folder.
It doesn't find an email with a text string, however when I go into the email and do CTRL-F, with the same string it finds it.
It doesn't find "Expert" in this email content (I've deleted personal names), although it appears several times.

---

W: expertpropertycare.com

The Forge. Cricket Hill Lane, Yateley, GU46 6BB

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to which they
are addressed.

The contents of this e-mail are confidential and may contain privileged information only intended for the person(s) to whom it is addressed. If you have received this e-mail in error you may not forward, copy or use the contents in any way whatsoever and should kindly notify the sender by replying to this e-mail and then deleting it from your system. Unless stated to the contrary, the contents of this e-mail are personal to the writer and do not represent the official view of the company or its clients.
If you have received this email in error please notify the Expert Property Care Servicedesk on 0344 209 7099

-----Original Message-----
From: Roger Mullenger <[e-mail]>
Sent: 12 March 2023 09:39
To: xxxxxxxxxxxxxxxxxxx<[e-mail]>