PDF attachments of a new email cannot be opened before sending.
Categories
(Thunderbird :: Message Compose Window, defect)
Tracking
(Not tracked)
People
(Reporter: r.w, Unassigned)
References
Details
(Whiteboard: [wfm])
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.0 Safari/605.1.15
Steps to reproduce:
- I am writing a new email.
- I add a PDF attachment from the hard drive to the mail.
- I'm trying to open the attachment to check before sending the mail.
- I get an error message: "xyz.pdf could not be opened because an unknown error occurred.
Try saving the file to disk first and then opening it." - The PDF is on the hard drive. PDF attachments of sent and received mails can be opened easily.
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Comment 1•3 years ago
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Hallo Roland, this works for me on 102.3.3 (64-bit), macOS Monterey 12.6.
Next time, kindly put Actual Result and Expected Result in their own sections of bug description.
Wayne, care to brush up comment 0 a bit? What can cause this error?
- Roland, what's your exact version of Thunderbird?
Thunderbird > About Thunderbird - Does this happen every time you try to open PDF attachments from composition?
- What about other file types?
- Does this happen with
≡ > Help > Troubleshoot Mode…? - Is your Thunderbird profile also on the same hard disk?
- What AV program?
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Updated•3 years ago
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Comment 2•3 years ago
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I cannot reproduce this. And I've tested this many times for other bug reports.
Check tools > developer > errror console
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Comment 3•3 years ago
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Maybe bug 1698140
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Reporter | |
Comment 4•3 years ago
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(In reply to Thomas D. (:thomas8) from comment #1)
Hi Thomas D.,
Hallo Roland, this works for me on 102.3.3 (64-bit), macOS Monterey 12.6.
In the meantime I have changed the hardware to MacBook Air M2 2022. The error remains with MacOS Monterey 12.6 and Thunderbird 102.3.2 (64-bit) as originally reported on the new Mac.
Next time, kindly put Actual Result and Expected Result in their own sections of bug description.
Wayne, care to brush up comment 0 a bit? What can cause this error?
- Roland, what's your exact version of Thunderbird?
Thunderbird > About Thunderbird
Thunderbird 102.3.2 (64-bit)
- Does this happen every time you try to open PDF attachments from composition?
Every time, I try to check that I have attached the right pdf.
- What about other file types?
Just checked: *.jpeg *.odt were opened without problems. *.pdf as reported, not.
- Does this happen with
≡ > Help > Troubleshoot Mode…?
Just checked: Same result.
- Is your Thunderbird profile also on the same hard disk?
Yes, it is.
- What AV program?
No AV program - overly trusting of apple's promises.
Just to have offered: would a screencast help?
Best regards
Roland
Description
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