1794408 - Thunderbird Crash on Exit

Status: RESOLVED DUPLICATE of bug 1749142

(Thunderbird :: Mail Window Front End, defect)

Description

[deepak.vasudevan]

Attachment: image_2022-10-10_190220203.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 OPR/91.0.4516.65

Steps to reproduce:

Just closed the TB main window. The reported contents are enclosed. Not sure why Crash Reporter just closes when trying to send the message through itself.

AdapterDeviceID: 0x3ea0
AdapterDriverVersion: 30.0.101.1338
AdapterSubsysID: 08b81028
AdapterVendorID: 0x8086
Add-ons: default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0
AvailablePageFile: 7670743040
AvailablePhysicalMemory: 7545606144
AvailableVirtualMemory: 138521530486784
BackgroundTaskMode: 0
BlockedDllList:
BuildID: 20221005130639
CPUMicrocodeVersion: 0xf0
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1665407845
DOMFissionEnabled: 1
DOMIPCEnabled: 1
GPUProcessLaunchCount: 1
GPUProcessStatus: Destroyed
HeadlessMode: 0
InstallTime: 1665109094
LauncherProcessState: 0
ModuleSignatureInfo: {"AVG Technologies USA, LLC":["aswJsFlt.dll","snxhk.dll","ashShell.dll","aswhook.dll","aswAMSI.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll","FileSyncShell64.dll","VCRUNTIME140_1.dll","clrjit.dll","mscorlib.ni.dll","ucrtbase_clr0400.dll","VCRUNTIME140_CLR0400.dll","VCRUNTIME140_1_CLR0400.dll","clr.dll","mscoreei.dll"],"Microsoft Windows":["xpsservices.dll","XpsPushLayer.dll","MXDWDRV.DLL","jscript.dll","prntvpt.dll","PrintConfig.dll","midimap.dll","msacm32.dll","msacm32.drv","wdmaud.drv","usp10.dll","msIso.dll","prnfldr.dll","Windows.Security.Integrity.dll","cscui.dll","EhStorShell.dll","TaskFlowDataEngine.dll","GdiPlus.dll","cldapi.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","oleacc.dll","opcservices.dll","twinapi.dll","edputil.dll","pcacli.dll","atlthunk.dll","Print.PrintSupport.Source.dll","winspool.drv","DevDispItemProvider.dll","MSWB7.dll","ondemandconnroutehelper.dll","StructuredQuery.dll","Windows.Devices.Enumeration.dll","ksuser.dll","mlang.dll","webauthn.dll","winmmbase.dll","mscoree.dll","PhotoMetadataHandler.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","sfc_os.dll","msi.dll","wscapi.dll","ntshrui.dll","Windows.FileExplorer.Common.dll","cscapi.dll","wininet.dll","secur32.dll","mpr.dll","wsock32.dll","duser.dll","dui70.dll","Windows.UI.FileExplorer.dll","tiptsf.dll","msxml6.dll","AudioSes.dll","comctl32.dll","directmanipulation.dll","textinputframework.dll","TextShaping.dll","Windows.Globalization.dll","iertutil.dll","urlmon.dll","Windows.UI.dll","Bcp47Langs.dll","icm32.dll","MMDevAPI.dll","Windows.System.Launcher.dll","srvcli.dll","dbgcore.dll","windows.staterepositoryclient.dll","DDORes.dll","rasadhlp.dll","npmproxy.dll","windows.staterepositorycore.dll","version.dll","FWPUCLNT.DLL","wshbth.dll","winmm.dll","linkinfo.dll","NetworkExplorer.dll","mscms.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","winhttp.dll","CoreUIComponents.dll","avrt.dll","netprofm.dll","directxdatabasehelper.dll","winnsi.dll","xmllite.dll","msvcp110_win.dll","policymanager.dll","WindowsCodecs.dll","d2d1.dll","d3d11.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","fontsub.dll","msimg32.dll","apphelp.dll","wtsapi32.dll","uxtheme.dll","DXCore.dll","dxgi.dll","dwmapi.dll","resourcepolicyclient.dll","propsys.dll","dbghelp.dll","WinTypes.dll","windows.storage.dll","slc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","userenv.dll","wldp.dll","CRYPTBASE.DLL","cryptsp.dll","winsta.dll","bcrypt.dll","msasn1.dll","umpdc.dll","devobj.dll","cfgmgr32.dll","powrprof.dll","ServicingCommon.dll","sxs.dll","profapi.dll","KERNELBASE.dll","crypt32.dll","ucrtbase.dll","win32u.dll","wintrust.dll","gdi32full.dll","bcryptPrimitives.dll","msvcp_win.dll","rpcrt4.dll","sechost.dll","shlwapi.dll","setupapi.dll","comdlg32.dll","advapi32.dll","clbcatq.dll","kernel32.dll","psapi.dll","user32.dll","coml2.dll","nsi.dll","SHCore.dll","imm32.dll","ole32.dll","shell32.dll","gdi32.dll","combase.dll","oleaut32.dll","ws2_32.dll","msvcrt.dll","msctf.dll","ntdll.dll"],"Mozilla Corporation":["libssp-0.dll","libotr.dll","thunderbird.exe","xul.dll","rnp.dll","nssckbi.dll","freebl3.dll","nss3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Open Source Developer, Stefan KUENG":["TortoiseOverlays.dll"],"Open Source Developer, Sven Strickroth":["zlib1_tgit.dll","libgit2_tgit.dll","gitdll.dll","TortoiseGit.dll","TortoiseGitStub.dll"]}
MozCrashReason: Shutdown hanging at step XPCOMShutdownThreads. Something is blocking the main-thread.
Notes:
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
RDDProcessStatus: Destroyed
ReleaseChannel: release
SafeMode: 0
ShutdownProgress: xpcom-shutdown-threads
StartupCrash: 0
StartupTime: 1665366946
SubmittedFrom: Client
SystemMemoryUsePercentage: 55
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20221005130639","version":"102.3.2","vendor":null,"displayVersion":"102.3.2","platformVersion":"102.3.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16195,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22621,"windowsUBR":608},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) UHD Graphics 620","vendorID":"0x8086","deviceID":"0x3ea0","subsysID":"08b81028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"30.0.101.1338","driverDate":"1-20-2022","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["AVG Antivirus"],"antispyware":null,"firewall":["AVG Antivirus"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.search.region":"IN","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
Throttleable: 1
TotalPageFile: 19531718656
TotalPhysicalMemory: 16981581824
TotalVirtualMemory: 140737488224256
URL:
UptimeTS: 408999.47509
User32BeforeBlocklist: 1
UtilityProcessStatus: Destroyed
Version: 102.3.2
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
XPCOMSpinEventLoopStack: default: nsThread::Shutdown: IMAP
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Actual results:

Triggered the crash reporter

Expected results:

Should have closed normally

Comment 1

[Wayne Mery (:wsmwk)]

Need your crash ID located at Help > Troubleshooting information

Comment 2

[deepak.vasudevan]

Crash ID: bp-1a72cade-d803-47d1-9e7a-d87790221010

Looks like the TB had managed to file the same here: https://crash-stats.mozilla.com/report/index/bp-1a72cade-d803-47d1-9e7a-d87790221010

Comment 3

[Wayne Mery (:wsmwk)]

THanks. This is a match to bug 1749142