1797147 - TB Mailbox/folder list not displayed on left window after update due to calendar `local.sqlite` storage issue

Status: UNCONFIRMED

(Thunderbird :: Folder and Message Lists, defect)

Description

[Tonylab]

Attachment: 1.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:106.0) Gecko/20100101 Firefox/106.0

Steps to reproduce:

Update TB from 99 to 100 or later

Actual results:

I use Ubuntu Mate I did the system update that took me from version 99 to 102. As soon as you start Thunderbird the window on the left with the accounts remains empty. From the drop-down menu the accounts appear, from the configuration menu there are. If I try to download the data the exchange with the server takes place. This is a problem displaying accounts in that window. I installed the latest version of TB 99 (99.13) and no problems. From version 100 (beta) up to 102.4.0 they all have the same problem. Can you fix it? Thank you.

Expected results:

Resolv this bug to display correctly accounts and use its.

Comment 1

[Magnus Melin [:mkmelin]]

Tried with Help | Troubleshoot mode? (-safe-mode)
Any errors in the Error Console?

Comment 2

[Tonylab]

I did some tests: I added a new account. At the end of the operation, all other accounts are displayed. Eliminated the "service" one everything seemed to work normally. Unfortunately, restarting everything disappears again. It's a TB bug. :(

Comment 3

[Tonylab]

In Troubleshoot mode (-safe-mode) no minor errors.

Comment 4

[Magnus Melin [:mkmelin]]

If it works in trobleshoot mode, it's caused by some add-on. Disable them one by one to find out which.

Comment 5

[Tonylab]

I also tried safe mode mode it is not TB which goes into safe mode. I don't have any plugins installed with TB. The problem depends on some program line of the new TB as adding a new account works, on reboot it does not. Probably some routine is started, incorrectly programmed, which cannot read the files related to the composition of the windows concerned. This situation perhaps depends on the particular configuration of the accounts that are not all together but distributed internally and externally to the main block of incoming mail accounts, in my opinion.

Comment 6

[Tonylab]

Hello, if it was useful I could send my profile to be able to solve the problem.
Can it be useful? How can I send it?
Thank you

Comment 7

[Magnus Melin [:mkmelin]]

It could, send it to [e-mail], and refer to this bug.

Comment 8

[Tonylab]

Time to prepare it. Do I also have to report the message base or is it not necessary?

Comment 9

[Magnus Melin [:mkmelin]]

Just zipping it up should do.

Comment 10

[Wayne Mery (:wsmwk)]

FYI, updates are not considered to be migrations

Comment 11

[Anje]

Access 'Error Console' (Tools > Developer Tools > Error Console)
Clear 'Error Console' and close window
Restart Thunderbird.
Access 'Error Console'
Please post image showing all contents of 'Error Console'.

Comment 12

[Tonylab]

(In reply to Anje from comment #11)

Access 'Error Console' (Tools > Developer Tools > Error Console)
Clear 'Error Console' and close window
Restart Thunderbird.
Access 'Error Console'
Please post image showing all contents of 'Error Console'.

https://ibb.co/4RJ9QN0
https://ibb.co/LgZC54C

For the profile it will take longer. There are company emails and we have to work on them.
Are console errors enough?
Hello.

Comment 13

[Anje]

Attachment: error-console-102 - no Folder Pane-1.jpg

Comment 14

[Anje]

Please try the following and report back on results.

- Menu icon > Help > More Troubleshooting Information
- Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' (Windows OS) 

In a Mac it may be called 'Open Finder'
In Linux it may be called 'Open directory'

window opens showing contents of your profile name folder

- Exit Thunderbird now - this is important 

- click on 'calendar-data' folder to see contents. 

The file called 'local.sqlite' has all calendar stuff.

- Please rename the 'local.sqlite' as 'local.sqlite.old'
- Click on 'backup' folder 

You should see a file called 'local.v22.sqlite'

- Copy the 'local.v22.sqlite' file
- go back up to the 'calendar-data' folder
- paste the 'local.v22.sqlite' file into the 'calendar-data' folder
- then rename the 'local.v22.sqlite' file as 'local.sqlite' 

Make sure the 'properties' of the 'local.sqlite' are not set as 'read-only'
Start Thunderbird.

Comment 15

[Tonylab]

The solution you proposed solves the problem! Thank you very much!

Comment 16

[Anje]

Also see bug 1789326

Comment 17

[Wayne Mery (:wsmwk)]

We've seen multiple reports of this

Comment 18

[Wayne Mery (:wsmwk)]

(In reply to Magnus Melin [:mkmelin] from comment #7)

It could, send it to [e-mail], and refer to this bug.

Tony were you able to send the files?

Comment 19

[Tonylab]

I solved, thank you! I don't remeber which i made but i used an other tread of this forum.
See you!