1799318 - Failed to download attachment: TypeError: serverInfo.capabilities.attachments is undefined

Status: NEW

(Thunderbird :: General, defect)

Description

[Ulrich Windl]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0

Steps to reproduce:

Open Thunderbird 102.3.0 (1:102.4.0-1~deb11u1 of Debian 11) to read my mail.
Open error console.

Actual results:

Found many messages like this:
Failed to download attachment: TypeError: serverInfo.capabilities.attachments is undefined 8 RemoteSecuritySettings.jsm:430
maybeDownloadAttachment resource://gre/modules/psm/RemoteSecuritySettings.jsm:430
InterpretGeneratorResume self-hosted:1422
AsyncFunctionThrow self-hosted:636

Expected results:

The message doesn't look right.

Comment 1

[Thomas D. (:thomas8)]

Good day Ulrich, it will be difficult/impossible to act on this bug without steps to reproduce...

• Which exact TB version are you on? (your comment 0 matches two different versions without explanation)
• Have you tried if this error occurs with the official download for Linux from thunderbird.net (as opposed to distributions, which are often behind and featuring more bugs)?
• Is there anything which you are doing frequently and which might match this error message?
• Any attachment-related actions which have failed for you? What goes wrong?
• If you can identify the error-causing action: does this happen in ≡ > Help > Troubleshoot Mode…?
• Do you know the account type where this happens (POP or IMAP, probably the latter)?

Comment 2

[Magnus Melin [:mkmelin] (away until July 8)]

Essentially Thunderbird doesn't really use RemoteSecuritySettings.jsm.

Comment 3

[Ulrich Windl]

(In reply to Thomas D. (:thomas8) from comment #1)

Good day Ulrich, it will be difficult/impossible to act on this bug without steps to reproduce...

• Which exact TB version are you on? (your comment 0 matches two different versions without explanation)

Actually I also had noticed that, wondering whether the Debian people messed up the build, or the package was updated while Thunderbird was running.

• Have you tried if this error occurs with the official download for Linux from thunderbird.net (as opposed to distributions, which are often behind and featuring more bugs)?

No.

• Is there anything which you are doing frequently and which might match this error message?

Unfortunately not.

• Any attachment-related actions which have failed for you? What goes wrong?

Sorry, I cannot remember the details, but something did not work as expected, so I opened the error console. I could have been a temporary network outage (between router and Internet).

• If you can identify the error-causing action: does this happen in ≡ > Help > Troubleshoot Mode…?

Hven't tried that, because I never knew it existed ;-)

• Do you know the account type where this happens (POP or IMAP, probably the latter)?

IMAP.

Comment 4

[Magnus Melin [:mkmelin] (away until July 8)]

I'm seeing it quite frequently now
Remote Settings startup changesets bundle could not be extracted (TypeError: serverInfo.capabilities.attachments is undefined)

Comment 5

[Magnus Melin [:mkmelin] (away until July 8)]

The Thunderbird server data is indeed missing the attachments data. Seems this just needs an update of this data.
Compare

• https://thunderbird-settings.thunderbird.net/v1/
• https://firefox.settings.services.mozilla.com/v1/