1806014 - Scroll wheel no longer works when TB updated to 109.0b1

Status: RESOLVED DUPLICATE of bug 1798014

(Thunderbird :: Mail Window Front End, defect)

Description

[David McDivitt]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36

Steps to reproduce:

I opened a received email message in its own window for the first time after updating to version 109.0b1 (64-bit), windows 11 pro current updates, and attempted to scroll the message with the mouse scroll wheel.

Actual results:

The message would not move up or down using the scroll wheel. I could grab the scroll bar in the window and move it. I could click arrow up or down on the keyboard and move it. I could scroll windows in other applications. I closed TB, reopened, and still no mouse wheel scroll.

ALSO: the message list does not scroll with the mouse scroll wheel.

Expected results:

The message displayed should have moved with the mouse scroll wheel and the message list should have moved.

Comment 1

[Thomas D. (:thomas8)]

David, I've tested this and it works for me on 109.0b1 (64-bit), Windows 11 - both message scrolling and message list scrolling with mouse wheel.

Comment 2

[David McDivitt]

I will see if I can go to a previous version. Not having the mouse wheel is a real pain.

I would not close this ticket yet, but wait to see if anyone else has the problem, beyond inability to reproduce.

Comment 3

[David McDivitt]

I did the following steps:

1. installed 108.0b3
2. would not run prior version on same data folder
   a) restored TB data folder from week ago
   b) replaced restored mail folder with current mail folder
   c) 108.0b3 then worked ok and the mouse wheel worked ok
   d) this became new default TB data folder
3. copied TB data folder to save and test
4. uninstalled TB completely
5. rebooted machine
6. installed 109.0b1
7. ran 109.0b1 on test data folder
   a) mouse scroll wheel worked
   b) At this point I thought the issue was solved and the mouse wheel issue was a fluke.
8. ran 109.0b1 on the default TB data folder
   a) mouse wheel would not work
9. ran 109.0b1 on test data folder
   a) mouse wheel would not work (it did previously work)
10. installed 108.0b3
    a) did upgrade which went to prior version
11. restored default TB data folder from save
12. ran 108.0b3 on the default TB data folder
    a) mouse scroll wheel worked
    b) will stay with this version
13. installed 109.0b1 into "C:\Program Files\Mozilla Thunderbird 109.0b1" so I could have two versions installed
14. copied the save data folder to the test data folder
15. ran 109.0b1 on test data folder
    a) mouse wheel would not work

At step 7 the mouse wheel worked with 109.0b1 but ceased working after that. Running a newer version on a data folder prevents using an older version on the same data folder.

I don't think the problem is fixed since I uninstalled, downloaded, and installed a fresh copy of 109.0b1. The mouse wheel worked when the test data folder was first opened at step 7 but stopped working. I tried copying the saved data to test data again and running 109.0b1 on that. One would think that would work since I recreated conditions from step 7 where it did work, but the mouse wheel would not work.

When I say "working" or :not working" that means I opened TB, displayed an email, and attempted to scroll with the mouse wheel.

Probably the data folder has nothing to do with it but something else in the operating system.

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to Thomas D. (:thomas8) [PTO 23-Dec to 3-Jan] from comment #1)

David, I've tested this and it works for me on 109.0b1 (64-bit), Windows 11 - both message scrolling and message list scrolling with mouse wheel.

As a general rule, closing WFM should be based on the reporter's experience, not the triagers :)

That said, mouse issues in "stable" releases" tend not to be caused by the application.

Comment 6

[David McDivitt]

For troubleshooting I uninstalled 109.0b1 (64-bit), reinstalled, waited for the next beta version, upgraded, then installed on two other machines. I kept having the same issue. I downloaded 109.0b1, 32-bit. Will uninstall TB completely, install 32 bit, and see if I have the same issue.

Comment 7

[David McDivitt]

The 32-bit version functioned same as 64-bit.

I thought about a memory resident mouse utility I've used for many years to kill the mouse wheel button. The mouse wheel can also serve as a middle button when depressed, and since I frequently depress it by accident I use X-Mouse Button Control version 219.2 by Phillip Gibbons to disable that. When I unloaded the utility the problem went away. I then reloaded the utility and did trial and error with settings. It has the setting "Make scroll wheel scroll window under cursor". It was enabled by default. If I uncheck that, the utility can be loaded with no Thunderbird problem.

I now have 109.0b2 (64-bit) installed which is the current beta.

I am wondering what may have changed in windowing functions beginning with 109.0b1 (64-bit) to trigger this issue. I don't have to have that option enabled in the X-Mouse Button Control utility, but nevertheless it was a change in Thunderbird that caused the problem. The same thing happened on other machines tested because I use the utility on them, too. I don't run your company, but probably this should be investigated to see why it happens. As I said I've used this utility a number of years and have never had an issue with it.

Another thing I noticed with the 109 branch, both 32 and 64 bit versions, is that the folders in my favorites list do not sort the same way. System folders should be at the top. I have some folders with one or more preceding spaces so they will be next. Folders no longer appear this way but alphabetical. I guess my leading spaces are removed when doing the compare to produce the sort. Obviously someone played with something. That is a sort and not window messaging but may be involved in the same change. I'm going to report a bug for this.

I cannot say this is resolved because an obvious difference exists before and after the 109 branch.

Comment 8

[David McDivitt]

I will say, scrolling whatever window under the cursor and not what window has the focus, is a nice feature provided by the X-Mouse Button Control utility. I thought this was default Windows functionality, but no. It would be nice to have that back, since I must now disable that option in the utility for TB to work.

Comment 9

[Wayne Mery (:wsmwk)]

What is your situation with the current beta 115?

Comment 10

[David McDivitt]

I read my comment made 2022-12-27 where I unchecked a box in settings for a memory resident mouse utility. That resolved the scroll issue.

Since that was several beta versions ago, just now I reenabled that feature in the mouse utility and did not see the issue I reported in TB. Maybe it was a transient issue in that one beta version.

Comment 11

[Gregory Pappas [:gregp]]

FWIW, this is actually bug 1798014.

Comment 12

[Wayne Mery (:wsmwk)]

(In reply to Gregory Pappas [:gregp] from comment #11)

FWIW, this is actually bug 1798014.

Thanks for the great tip Gregory.