1822655 - Printing sometimes fails (printBrowser.currentURI is null).

Status: RESOLVED FIXED

(Thunderbird :: General, defect)

Description

[Steve Edmonds]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0

Steps to reproduce:

112.0b1 KDE on Opensuse.
Select message
File>Print or press Print button

Actual results:

Dialogue but no printing first click.
No dialogue or printing second click

Expected results:

Message printed.

Comment 1

[Rob Lemley [:rjl]]

I'm not able to reproduce on Linux x64 Arch/GNOME.

Used File->Print, the Print button, and the context menu. Dialog appeared as usual and I was able to print to PDF.

Comment 2

[doug2]

Control-P also fails. Window appears, spinning, never completes. Win 11 64 bit English Thunderbird 112.0b1 smoke test

Comment 3

[Magnus Melin [:mkmelin]]

I've found it to be generally working, but intermittently fails. Haven't figured out what makes it fail, but I think it's related to trying to print more than once, and/or doing something inbetween the printing attempts.

Comment 4

[Thomas D. (:thomas8)]

(In reply to doug2 from comment #2)

Control-P also fails. Window appears, spinning, never completes. Win 11 64 bit English Thunderbird 112.0b1 smoke test

Printing is wfm on on Win11 with Beta 112.0b3 (64-bit). Doug2, does this still fail for you on the latest Beta?

Comment 5

[Thomas D. (:thomas8)]

(In reply to Steve Edmonds from comment #0)

Actual results:
Dialogue but no printing first click.
No dialogue or printing second click

Steve, does this still fail for you on Linux with latest Beta 112.0b3 (64-bit)?

Comment 6

[Steve Edmonds]

No, and yes with a work around.
No - Viewing a message in normal message view, ctl-p, File>Print, right-click message>Print, all fail
Yes - save the message to HD (File>Save as>File), open the message (File>Open>Open saved message) and it prints normally.

Comment 7

[Steve Edmonds]

Wrong logic, Yes and No. It still fails without the work around.

Comment 8

[Steve Edmonds]

A clarification of the topic, normal printing always fails and I never get a dialogue (112.0b3)

If I open a saved message File>Open>Open saved message this message opens in a new tab.

While this tab is present, printing any other messages from any folders works normally.

After closing this tab showing the saved message I no longer get the dialogue or can print except for the 1 message that was selected (from inbox or other folder) when I closed the tab with the email opened from file.

Comment 9

[doug2]

Yes, printing with CTRL-P still fails on Win 11 with TB 112.0b3. A sub-window opens and "spins" and never proceeds.

Comment 10

[Magnus Melin [:mkmelin]]

Sub window? Are you using the setting to print without print preview?

Comment 11

[Steve Edmonds]

Is that print.tab_modal.enabled to disable print preview? This makes no difference to me

Comment 12

[Steve Edmonds]

(In reply to Steve Edmonds from comment #8)

A clarification of the topic, normal printing always fails and I never get a dialogue (112.0b3)

If I open a saved message File>Open>Open saved message this message opens in a new tab.

While this tab is present, printing any other messages from any folders works normally.

After closing this tab showing the saved message I no longer get the dialogue or can print except for the 1 message that was selected (from inbox or other folder) when I closed the tab with the email opened from file.

I have found the message does not need to be a saved message.
The above is also true if I right click a message in my folder messages list and "Open in new tab". With that tab with a message I can print any message. Close the tab and I can no longer print.

Comment 13

[Geoff Lankow (:darktrojan)]

This should be fixed on Daily. I suspect it's a duplicate of bug 1819777.

Comment 14

[Steve Edmonds]

Seems fixed in 112.0b7

Comment 15

[doug2]

Not working for me. 112.0b7 64bit Win 11 US Eng. CTRL-P just spins. Stopped & restarted TB, tried several different types of mail.

Comment 16

[doug2]

Right click menu print does not work either.

Comment 17

[Steve Edmonds]

Right click menu print, CTRL-P, File>Print all work on openSuse

Comment 18

[Wayne Mery (:wsmwk)]

doug2, still fails for you on Windows?

Comment 19

[doug2]

TB 113.0b3, Windows 11 64 bit. Yes, printing "spins" and never brings up a dialog 99% of the time. I have had it work once since 113.0b1. Cntrl-P, File/Print from main window and from an open mail window.

Comment 20

[Wayne Mery (:wsmwk)]

Aureliano, caspy,
Can you get this to fail? (multiple attempts)

Comment 21

[[:Aureliano Buendía]]

On beta channel, sometime I cannot print but I cannot figure out why

this is the message in error-console

Uncaught (in promise) TypeError: printBrowser.currentURI is null
loadPrintBrowser chrome://messenger/content/printUtils.js:105
<anonymous> chrome://messenger/content/about3Pane.js:5120
doCommand chrome://messenger/content/mailCommon.js:647
goDoCommand chrome://messenger/content/globalOverlay.js:100
oncommand chrome://messenger/content/messenger.xhtml:1
printUtils.js:105:9

I'm on Windows 11

Comment 22

[doug2]

114.0b1 Windows 11, 64 bit. Printing Fails 100% Always spins forever.

Comment 23

[doug2]

Attachment: TB-PrintError.png

Error console.

Comment 24

[Steve Edmonds]

In openSuse Leap 14.4 I get the dialogue and can print, but get the following console message.

[Parent 1906, Main Thread] WARNING: g_object_ref: assertion 'G_IS_OBJECT (object)' failed: 'glib warning', file /builds/worker/checkouts/gecko/toolkit/xre/nsSigHandlers.cpp:167

(thunderbird-beta:1906): GLib-GObject-CRITICAL **: 07:09:28.742: g_object_ref: assertion 'G_IS_OBJECT (object)' failed

Comment 25

[Magnus Melin [:mkmelin]]

I can't reproduce the error but will submit a patch that seems it could fix it, based on the errors in the console.

Comment 26

[Magnus Melin [:mkmelin]]

Attachment: Bug 1822655 - Try to fix "printing sometimes fails" (printBrowser.currentURI is null). r=#thunderbird-reviewers

Comment 27

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/comm-central/rev/87e11ddfbd6c
Try to fix "printing sometimes fails" (printBrowser.currentURI is null). r=darktrojan

Comment 28

[Wayne Mery (:wsmwk)]

Comment on attachment 9333546 [details]
Bug 1822655 - Try to fix "printing sometimes fails" (printBrowser.currentURI is null). r=#thunderbird-reviewers

[Triage Comment]
Approved for beta

Comment 29

[Rob Lemley [:rjl]]

Thunderbird 114.0b3:
https://hg.mozilla.org/releases/comm-beta/rev/e7253fcfbc7e

Comment 30

[Steve Edmonds]

Printing now fails in 114.0b3 on Leap 15.4, 114.0b1 still working fine

Comment 31

[Magnus Melin [:mkmelin]]

This bug should have fixed the issue :Aureliano came across.

The case for doug2 may be different, as well as your case.
If you still see an issue, please file a new bug and paste any console errors you may see.
I'd be very surprised if this bug made anything worse.