Ghost folders on IMAP account
Categories
(Thunderbird :: Folder and Message Lists, defect)
Tracking
(Not tracked)
People
(Reporter: redux, Unassigned)
Details
Attachments
(2 files)
screenshot showing TB and the ghost folders, compared to eM Client and Cube, as well as the Subscribe dialog and the advanced account settings
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36
Steps to reproduce:
A few month ago, I deleted a few IMAP folders on my email account
Actual results:
these folders keep reappearing as "ghost" folders - presented in italic. I can't unsubscribe from them in the "Subscribe..." dialog either. The folders don't show up when using other email clients (like eM Client, or even my hosting provider's web-based Cube from cpanel). Bizarrely, these ghost folders also reappear even after a completely fresh reinstall (including removing any local TB files altogether) and installing it on a completely separate machine...so these folders must exist somewhere on the server, but in a way that is ignored by all other mail clients?
The ghost folders show when the advanced settings are set to "Show only subscribed folders". Counterintuitively, when I uncheck that option, the ghost folders are NOT shown.
Just trying to work out what's going on...is it a bug in Thunderbird? Something weird on my mail server's setup/the way it has deleted folders?
Expected results:
There should be no ghost folders, or some way to remove them.
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Reporter | |
Comment 1•1 year ago
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Reporter | |
Comment 2•1 year ago
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Note I also tried to, once again, delete these ghost folders (deleting them, them emptying Trash). On next restart, the ghost folders return in their original place.
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Comment 3•11 months ago
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Just wondering...am I really the only one with this issue? Or is it a long-standing/known problem? Or could it even be something related to my hosting mail server setup?
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Comment 4•11 months ago
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After spending some quality time harassing my hosting/email provider, it turns out that the root cause of these ghost folders was a borked subscriptions file on the server
I located the folder mentioned in the subscriptions file that is generated by cPanel / Roundcube: /home/splinter/mail/splintered.co.uk/redux/subscriptions
I've re-created this and re-subscribed the folders via Roundcube - i'm no longer seeing the extra folders in the above file.
Closing this bug here, as it does appear that Thunderbird was in fact behaving correctly...it was the mail server that was at fault.
Description
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