1841748 - The latest version of FireFox Browser Developer Edition (115.0b9) is not working and all tabs are crashing

Status: RESOLVED DUPLICATE of bug 1726751

(Core :: Graphics: Text, defect)

Description

[Sahil Dari]

Attachment: Screencast from 05-07-23 01:37:15 PM IST.webm

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/114.0

Steps to reproduce:

I updated my Firefox Developer Edition Browser to the version 115.0b9 64-bit on my Ubuntu Machine. After that all the tabs starts crashing and even after the restarting the browser and my host machine, the issue was same.

Actual results:

I updated my Firefox Developer Edition Browser to the version 115.0b9 64-bit on my Ubuntu Machine. After that all the tabs starts crashing and even after the restarting the browser and my host machine, the issue was same.

Expected results:

After updating to the latest version or any version, the browser should atleast work properly and basic functionality like browsing and opening tabs should work fine.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Firefox::Tabbed Browser' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Simona Badau, Desktop QA]

Could you please check if there are any crash reports registered for the crashes you are receiving? If yes, please copy-paste them here, you can find more info on how to find the crash reports here.

Also, can you confirm whether you reproduce the crashes if running Firefox in safe mode or with a new profile?
http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Comment 3

[Sahil Dari]

Hi Simona,

Thanks for the response. Kindly find the crash report https://crash-stats.mozilla.org/report/index/b018c667-b82e-4d2c-be30-9b7d70230707

Comment 4

[Sahil Dari]

Hi Simona,

Is this bug doesn't going to fix or what is it, because I'm bit confused over here.

Comment 5

[Mike Conley (:mconley) (:⚙️)]

Hey jfkthame,

Any idea what might be happening here? The crash report in comment 3 suggests that the crash is happening somewhere in our font stack.

Comment 6

[Jonathan Kew [:jfkthame]]

Sahil Dari, do you know what version you were running before the update to 115.0b9? That might help us identify what's going wrong.

The crash happens because gfxFontSrcPrincipal wants to call mStoragePrincipal->GetHashValue(), but this isn't allowed if mStoragePrincipal is actually an ExpandedPrincipal. But all this is stuff I don't really know much about....

Code around here was touched a few years back in bug 1647732 (though it's not clear to me if that could have triggered this crash, and I don't see why it would have just recently started crashing). Andrea, can you offer any insight here?

Comment 7

[Sahil Dari]

Hi Jonathan,

Accept my apologizes for delayed response. Actually I'm not totally sure about what version I was using earlier than this, but I have one get request saved from earlier browser version(may be) It reflects the user-agent value as User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0. Hope this helps.

Kind Regards,
Sahil Dari

Comment 8

[Sahil Dari]

Hey Team,

A new update is installed [116.0b8 (64-bit)] today but the issue is still the same even after the update.

Comment 9

[Sahil Dari]

Attachment: Screenshot from 2023-07-29 14-28-11.png

Refer to the attached screenshot for the update installed.

Comment 10

[Sahil Dari]

Attachment: updates.xml

Hey Guys,

I found the installation path of the Firefox Developer Edition and got this updates.xml file. Hope it helps you.

Please try to resolve this issue ASAP, as it is affecting my work.

Comment 11

[Lee Salzman [:lsalzman]]

This appears to be a dup of bug 1726751. It's best we reroute this over there rather than let it languish in "Graphics: Text".